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Job postings for Operations
Systems & Storage Specialist (Team Lead)
We are looking for a highly skilled Systems & Storage Specialist to join our team!
Are you interested in IT systems and are keen in analysing data? We are looking for a skilled Systems and Storage Specialist (Team Lead)! Job Description: Troubleshooting and maintenance for hardware and O/S issues. - Support acquisition, installation, maintenance, and administration of large enterprise SAN, NAS & enterprise Backup and VM environment. - Troubleshoot, perform root cause analysis and identify system and storage related problems in areas of Microsoft/Linux/NAS/SAN. - Knowledge of cloud management in AWS/Azure and 0365. - Participate in 24/7 standby rotation, major incidents and reviews - Provides Virtual Machine Support in terms of configurations for current on boarded systems - Managing storage of VMS (datastore and storage system) Configuring Monitoring tools eg. SolarWinds, HP IMC etc. - Perform day to day to System Administration to our managed customers - Ability to interface with customer on project specification and delivery - Ability to perform VM/Storage/Policy design for server deployment in a complex environment - Perform configuration updates, such as modifying configurations, signature definitions or implementing new policies on GPO in MSFT Windows Environment. - Perform system software maintenance and system upgrades including service packs, patches, hot fixes and security configurations - Coordinate and, in many cases, implement fixes (patches, configuration changes and so much more) for discovered issues - Perform proactive maintenance, upgrades and enhancements to our customers. - Liaise with vendors and other IT personnel for problem resolution - Cultivate and advise advance system design methodology and standards to our managed customers. - Implement security tools. policies, and procedures in conjunction with the customer's network and security team Requirements: - Preferably certified in either MS Windows/Linux/AWS or Azure. - Diploma or Degree in Computer Science or equivalent - CCNA, CCNP, JNCIS-ENT, JNCIS-SEC, CISSP - At least 3-5 years experience in Network & Security technologies Have what it takes to work in a Network & Security firm? Click on 'I'm interested' to apply now!
Service Delivery Engineer
If you enjoy troubleshooting problems, join us as a Service Delivery Engineer!
Ever wanted to troubleshoot problems and provide exceptional service? We are looking for a skilled Service Delivery Engineer to join us! Job Description: - Facilitate and provide technical / event supports for the Classroom, Lab, meeting room and other areas that have Audio Visual system. - To oversee the day-to-day teaching facility operations, which include loan of portable devices, accessory and supplying of consumable items such as battery for wireless mic. - To attend, assist, response and resolve user requests on problem and operation of Audio Visual system. - Operate videoconferencing / teleconferencing equipment for executive presentations and meetings. - Act as a liaison with AV integrators for troubleshooting / fault rectifications. - Responsible for any audio / visual-related duty, including scheduling, end-user coordination and training, troubleshooting, repairing and installing AV equipment - To man the Service Desk Hotline and provide First Call Resolution over the phone and provide remote support or troubleshooting - Focus on First Call resolution to ensure early closure of tickets - Ensuring user queries or issues are captured and validated for further processing - Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded - Follow SOP and Policy defined - Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA - Incident ownership, monitoring, tracking and communication with all parties - Implementing best practices to reduce time and increase efficiency - Pass on any feedback or suggestions by customers to the appropriate internal team - Identify and suggest possible improvements on procedures - Direct unresolved issues to the next level of support personnel Requirements: - Possess a Higher NITEC or Diploma in IT / Audio Visual related disciplines - Minimum 3 years of relevant in IT service desk experience - Must have IT knowledge and skills in, but not limited to: - Windows OS and Hardware - Apple Mac OS and Hardware - Apple iOS and Hardware - Android OS and Hardware - Office productivity tools such as Microsoft Office, MS Project, etc. - Linux OS - Good knowledge on the desktop support for both hardware and software - Possess good communication skills and emotional intelligence - Possess good phone etiquette - Must be customer - oriented Click on "I'm Interested" to apply now!
Service Delivery Engineer (NIE)
Love communicating with people? Join us as a Service Delivery Engineer today!
Are you ready to solve problems and communicate with different stakeholders? We are looking for a Service Delivery Engineer based at NIE! Job Description: - Provide level 1 support to users and ensuring that issues are escalated to the respective team for resolution - Responsible for providing timely support to users within stipulated SLA - Ensure that assigned infrastructure at the client site is configured, installed, tested and operational - Ensure all calls and emails are handled according to SOP - Ensure the efficient and comprehensive resolution of incidents and requests - Other ad-hoc / administrative duties assigned by manager - To be based at client’s site at NIE Requirements: - Possess a Higher NITEC or Diploma in IT related disciplines - Minimum 3 years of relevant in IT service desk experience - Must have IT knowledge and skills in, but not limited to: - Windows OS and Hardware - Apple Mac OS and Hardware - Apple iOS and Hardware - Android OS and Hardware - Office productivity tools such as Microsoft Office, MS Project, etc. - Good knowledge on the desktop support for both hardware and software - Possess good communication skills and phone etiquette - Must be customer-oriented If you are ready to tackle different challenges, click on 'I'm interested' to apply now!
Have a passion for on-site operations? Join us as a Project Engineer!
Are you able to effectively communicate your ideas and plans? We are looking for a Project Engineer to join Hitachi! Job Description: - Assist project manager in managing and monitoring the project progress to meet technical requirements and time schedule with high quality standard and cost effectiveness - Attend to daily tasks relating to project and customer's requirements and work closely with the engineering, operation and sales departments - Manage sub-contractors and vendors on cost, quality and schedule issues - Prepare the project schedule and progress report and alert higher management on the project risk when occurred - Maintain proper project documentation. Requirements: - Minimum 2-3 years relevant experience - Diploma or Degree in Engineering - Knowledge of design and visualisations software such as AutoCAD - Familiarity with rules, regulations, best practices and performance standards. Able to ensure the quality and timeliness of project deliverables? We'd like to hear from you. Click on 'I'm interested' to apply now!
Job postings for Software Engineering
Service Desk Engineer
Do you have good knowledge on desktop support? Join Hitachi as a Service Desk Engineer!
Job Description: • Good knowledge on desktop support for both hardware and software • Single point of contact for end-user to log incident and service request via email and hotline • Ensuring user queries or issues are captured and validated for further processing • Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded • Follow SOP and Policy defined • Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking, and follow‐up till closure within agreed SLA • Implementing best practices to reduce time and increase efficiency • Incident ownership, monitoring, tracking, and communication with all parties • Focus on First Call resolution to ensure early closure of tickets. Requirements: • Minimum higher NITEC or Diploma in IT related disciplines • Minimum 3 years of relevant in IT service desk experience • Possess good customer service, communication skills and emotional intelligence • Possess good phone etiquette. Click 'I'm interested', and we'd love to speak with you!
Network & Security Engineer
Be Hitachi's first line of defence against unauthorised access as our Network & Security Engineer!
Job Description: • Configure and install various networking devices and services (e.g., routers, switches, firewalls, wireless AP and controller, load balancer, RADIUS server, and VPN) • Implement and maintain security connectivity solutions including firewalls, IDS/IPS, VPN and SSL technology, and routing protocols (BGP, EIGRP, and OSPF) • Perform configuration updates, such as modifying configurations, signature definitions, or implementing new policies on various network security tools, as directed • Assist with daily operating procedures and administration for assigned elements. • Identify, diagnose, and resolve information security issues • Perform network hardware maintenance and system upgrades including service packs, patches, hotfixes, and security configurations • Coordinate and, in many cases, implement fixes (patches, configuration changes and so much more) for discovered issues • Perform proactive maintenance, upgrades, and enhancements to our customers • Perform advanced troubleshooting of network connectivity issues involving security products, firewall/ACL rules, complex routing, and NAT rules • Develop, execute and maintain security system fault management support procedures for assigned systems. • Liaise with vendors and other IT personnel for problem resolution • Reflect and visualize the network and security strategy and status to our managed customer • Cultivate and advise advanced security methodology and standards to our managed customers • Implement security tools, policies, and procedures in conjunction with the customer’s network and security team • Ensure timely proactive identification and reporting of security gaps and vulnerabilities to the critical business information, systems, and network infrastructure Requirements: • Proven hands-on network engineering experience. CCNP or higher (CCIE and/or CISSP highly valued). • Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS). Solid understanding of the OSI or TCP/IP model • Hands-on experience with monitoring, network diagnostic and network analytics tools • Experience configuring and managing enterprise firewalls and gateway devices is important in this role • Required to have project and operation experience for network. Candidate need to know at least one product such as Cisco, Aruba, HPE, Fortigate, Palo Alto, Juniper, WIFI controller and Clearpass • Expected to work on client site and roaming around the Singapore to support customer • Candidates must possess a Diploma/Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent. • At least 3 year(s) of working experience in the related field is required for this position. • Preferably Junior Executives specializing in IT/Computer - Network/System/Database Admin, IT/Computer or equivalent. • Good communication skills. • Willing to learn and work in a team. Have what it takes to work in a Network & Security firm? Click on 'I'm interested' to apply now!