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Zurich International Life Ltd - Singapore / Client Servicing
Customer-focused and results-driven Assistant Manager possessing more 8 years of substantial experience and outstanding skills in client servicing, complaint handling and team management in financial / insurance sector In-depth knowledge of client's expectations and immediate needs and timely delivery of services
8 Years of working experience in customer service, handling complaints investigations, monitoring & identifying breaches of performance in meeting service standards & Sales. Good experience in financial industry products sales and operations. Being able to handle numerous roles in different functions has prepared me for an employment that will challenge my competencies.
Overseeing and leading day-to-day functions of key distributors and implementing client services strategy across the business, ensuring CS functions operates effectively and aligned to company objectives
● With a good academic performance in all subjects. ● Did a final year project “Text Mining “with UniSIM Call centre, to identify key problems and issues faced by the students and how the University’s call centre can be more effective in managing the response,
Provided customized financial solutions to AVIVA clients based on their investment plan and ensuring all financial plans are aligned with client’s lifestyle, priorities and long-term goals Acted as a Property Advisory consultant and offered sound advice and recommend
Functioned as a front line agent and assisted new & existing clients with applications and enquiries and ensured that issues are resolved both promptly and thoroughly thus providing first-class customer service consistently
Zurich International Life Ltd - Singapore / Client Servicing
An enthusiastic learner and highly motivated careerist, who has chosen to develop various skills and academic backgrounds. Being able to handle numerous roles in different sectors prepared me for an employment that will challenge my competencies, at the same time, will give me an opportunity for growth. I deem myself as a competent professional who delivers excellence and works more efficiently than everyone else.
