AGDelta is an award winning FinTech platform company focused in the digital wealth management space.

Mission To help the industry overcome the huge hurdles of manual processes and painful compliance and admin overload, using state of the art technology and infrastructure with an open source approach and offer unique solutions for the wealth management industry.

Our Digital Wealth Platform Suite significantly enhances the collaboration, efficiency and connectivity between wealth advisors, dealers/execution desks and the offering of investment products for multi-segment customers.

Role Outline The AG Delta Support Team are responsible for providing third level support to AG Delta’s customers, resolving technical incidents within contractually agreed timeframes and maintaining a high level of customer satisfaction. The Production support consultant will be first line AG Delta support, providing specialised support to existing clients in order to resolve technical faults. Key Responsibilities - Support of AG Delta’s platform installed at client sites with Asia Pacific. - Respond to client calls within the required timeframe - Work with clients to resolve problem and have the system up and running within the client agreed timeframes - Identify complex technical issues for escalation to development team for resolution - Keep clients fully informed on progress during incident resolution - Logging and accessing technical solutions within a database and thoroughly documenting the status of all client liaisons and communications - Work with the development team to isolate and resolve problem - Assist with the ‘go-live’ implementation at client sites - Support system integration and acceptance testing of either remotely or at client sites Mandatory Skills - Ability to think clearly and to resolve problems in a high pressure environment - Ability to work with the client to identify and resolve problems in as short a time as possible but, at a minimum, within the agreed timeframes - Ability to articulate problems and solutions to clients and the development team - Excellent interpersonal skills - Knowledge of financial markets electronic trading applications a definite advantage. - Knowledge of ITIL will be a significant plus Required Experience - 3-5 years commercial experience in maintaining or supporting critical applications - 3-5 years programming experience in Java. - General system IT administration knowledge for Unix and Windows environments - 3 years’ experience working with web application servers such as WebSphere and WebLogic - Experience using SQL on Oracle and MS SQL databases. - Experience working with FIX protocol. - Experience with general network and communications protocols. - University qualifications in a relevant computing or engineering discipline - Software development experience an added advantage. - Prior experience in production support and banking Click "Want To Visit" to apply or visit our careers page at: http://agdelta.com/careers/. Don't forget to fill up your profile so we can get to know you better :)