Position Summary:
The role of the Campaign Manager is to undertake implementation, delivery and reporting of all campaigns
through the VAMP digital platform from a Talent perspective. Assisting internal stakeholders, working with external suppliers and delivering an impeccable customer experience are key priorities of the role.
Key Accountabilities:
• Develop an in-depth understand of each briefs requirements and monitor campaigns to ensure deliverables are met.
• Work with campaign timelines, ensuring everything is managed to agreed deliverables.
• Daily management of campaign Talent relationships including (but not limited to) timelines, content checking and communication, ensuring a good experience for our Talent and the best outcome for our clients.
• Process payments relating to Talent’s completed jobs in an accurate and timely manner. Implementation and ongoing management of all campaigns through:
• Stock control, coding and freight management
• Tracking product to delivery destination
• Assigning and tracking results on social media
• Monitoring and building reports throughout campaign periods
Talent Management
• Utilise the VAMP platform to effectively manage all campaigns in your remit.
• Answer Talent queries and trouble shooting requests.
• Work to a high standard to deliver successful campaigns that will help Vamp achieve retention and growth targets of existing accounts.
• Understand the customer’s objectives and decision making processes.
• Maintain Talent information and data within the CRM.
• Participate in post campaign reporting presentations.
Campaign Reporting
Daily reporting will need to be undertaken throughout the entire campaign period. This will include:
• Checking content against brief requirements.
• Recording Talent post engagement.
• Client account engagement.
• Archiving talents content and key associated comments.
• Build presentations based on campaign results and key reporting metrics.
• Draw conclusions from the campaign results to present learnings and opportunities to the client.
• Assist Account Manager in delivering face to face campaign activity presentations.
Skill/Attributes Required
At least 2 years relevant working experience is required for this role. Experience in customer service and/or social media is preferred.
• High level of verbal and written communication skills.
• Strong interpersonal skills and ability to think clearly and react well under pressure.
• Strong organisational and project management skills.
• Ability to juggle managing multiple campaigns and prioritise workload.
• Ability to work hard and smart, and know how to have fun whilst you’re at it.
• Respond to campaign briefs with a creative and strategic mindset.
• Ability to work with and motivate others in a team.
• A passion for communications, including advertising, social media and marketing.
• Act with integrity and good judgement.
• A solutions based approach to all situations.
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