Deliver faster with Lalamove! Lalamove is on a mission to transform the logistics sector, making it easy for goods to find a driver, and for drivers to find goods to deliver through the rise of the mobile internet world. Lalamove is currently expanding in pan-Asia, with operations already in Hong Kong, Singapore, Thailand, Taiwan, and China. Our aspirations, however, do not stop there as we set the global standard on how goods move within cities around the globe.

Founded in 2013, Lalamove is the leading last-mile intra-city delivery company in Asia. Through its groundbreaking mobile & desktop platform, Lalamove connects hundreds of thousands of customers with tens of thousands of professional van, motorcycle, lorry and truck drivers in Hong Kong, Singapore, Bangkok, Taipei and China. Lalamove revolutionizes this specific segment of the logistics industry with innovations such as instant order matching, GPS vehicle tracking, 24/7 services and drivers rating; fulfilling customers’ moving needs and at the same time helping drivers get more business. With Lalamove's state-of-the-art technology & best-of-class customer service, intra-city delivery has never been easier, faster, safer, and funnier!

We began as a small start-up in Hong Kong working out of my apartment and have grown to 21 cities across Asia in the last two years. When we began, we targeted lots of small businesses, but since then we have developed enterprise solutions to allow companies like Google, IKEA, and now LINE to make their delivery much faster and simpler” \r\n- Shing Chow, CEO, Lalamove Lalamove offers a great place where you can push your personal limits, jump outside of your comfort zone and take on tons of responsibility. Jump into an opportunity where you can take your development and career into your own hands and join us in changing an industry and making our cities more efficient. People talk about O2O, we help define it. We are looking for individuals who display a combination of passion, execution, grit and humility in all that they do. If you’re up for the challenge, we look forward to speaking with you.

The Opportunity: This role is one of the most important positions in our company because you have the most touch points with our users and drivers. You will rush to answer every call on the first ring, and when you are on the phone, you are our Lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you. No two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help. Our best CS role model gives it a laugh and tries their best to turn around the situation. No hard feelings. This role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business. What we seek: • Engage our mobile app users directly to handle customer queries, resolve conflicts and ensure a high level of customer satisfaction • Coordinate with different parties of the entire order fulfillment process - pick-up, drivers and drop-off to ensure a high level of fulfillment • Handle payments processing, orders and operational expenses • Be able to contribute significantly to the CS team in terms of order fulfillment • Perform other administrative duties for the team, or any other duties assigned by General Operations and CS Manager What you'll need: • Minimum of Diploma/Fresh Graduate preferred • Singaporeans / PRs Only • 0-2 years of customer service related and administrative experience • Ability to communicate effectively, resolve conflicts and handle customer complaints • Ability to perform operational duties and team project responsibilities • Proficient in MS office application, in particular MS Excel • Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter • Able to communicate in English & Mandarin (To liaise with Mandarin speaking customer) Additionally: • Ability to commit to shift hours and timing • - 5days work week from Monday to Sunday • - Shift hours: 8am-5pm / 10am-7pm / 1pm-10pm Click “Want to Visit” to apply. Please fill out your profiles so we can get to know you better :)