We are one of the few lucky Singaporean companies to graduate from Y Combinator (S16) and raise venture funding from top Silicon Valley and Singapore investors. Our mission is to help innovative sales and marketing teams become more productive, by automating mundane and repetitive work.

We believe in increasing productivity & human happiness, because life is short and we should focus on meaningful work. No sales rep enjoys spending their precious time reaching out to and following up with every single marketing generated lead. Especially when there are thousands of leads, many of which may not be ready to buy.

We introduce AI sales assistants to sales & marketing teams. The AI contacts every lead, without bias, and has one-to-one email conversations with them. Once a lead expresses interest in buying, the AI will hand the lead over to a human sales rep. Sales can focus on turning leads into customers, while marketing can be sure that all the leads they generate get followed through until they are ready to buy. Now that’s a win-win!

At Saleswhale, we are changing the landscape of everyday communication of sales and marketing initiatives for our clients! Each Saleswhale-powered bot engages leads in two way conversation using human-assisted AI technology to qualify them, before handing off the hottest leads to human sales teams. As a Customer Success Specialist, you will play a key role in driving customer adoption of AI and steering the Saleswhale product roadmap. You will coach customers on best practices in achieving their sales and marketing growth goals with their Saleswhale-powered AI assistants. This includes giving bots an identity and human personality, designing logical conversation frameworks for the bot, and aligning customer sales and marketing workflows to support adoption. Through collaborating closely with our customers, you will identify product gaps and act as the voice of the customer in driving key product development decisions. The Customer Success Specialist reports to the Head of Customer Success, and is responsible for ensuring on-time subscription renewals and uncovering growth opportunities for a book of accounts. #Responsibilities Account Management - Proactively manage relationships with accounts to ensure customer satisfaction and identify upsell opportunities - Perform customer onboarding activities including AI implementation and product demonstrations - Define success metrics with customer sales and marketing teams, working together to design bot identity to best fit industry and campaign specific needs - Collaborate effectively with Business Development, Sales, and Engineering teams to drive customer adoption and expansion Product - Respond to technical inquiries, troubleshooting with the customer and proactively identify usage gaps and patterns - Develop and update external training material in line with latest product features and frequently asked questions (FAQs) - Educate customers on product roadmap, document customer needs, and channel feedback to the engineering team Internal process - Document all customer interactions and maintain up-to-date customer health scores - Identify and document customer success drivers, supporting the internal customer success playbook development #WhoYouAre - Experienced.  Minimum of 1 years’ experience in a marketing communications, product marketing, or other customer/stakeholder-facing role. Bachelor’s degree preferred and B2B work experience a plus. - Stakeholder manager. Beyond knowing what to say and how to say it, you communicate effectively across the experience management spectrum. - Excellent marketer. You understand how to simplify the benefits of technical product features and updates to make them easy for customers. - Fast learner. You are willing to learn and continue to develop your knowledge of Saleswhale’s technical capabilities. - Sales oriented. You have a thorough understanding of complex organizational structures and procurement processes. You can quickly recognize when growth conversations are needed. - Passionate problem solver. You are passionate about solving problems, especially those that will bring success to the account and the individual customer. - Tech savvy. Curious about technology and willing to learn and continue to develop your knowledge of Saleswhale. Experience with Zendesk, Natero, and salesforce.com a plus. #MeasuresOfSuccess - Customer satisfaction metrics - Customer expansion - Monthly recurring revenue [MRR] • Team spirit