Job Responsibilities:
- Coach new & existing employees on sales skills. product knowledge, hands on skills and ensure all staff
performance and standard are consistent across all outlets
- Impart hands-on and theory knowledge of the Company’s beauty products and treatments
- Ensure knowledge learnt during training sessions are applied effectively, accurately and consistently
o Perform role-playing with staff to ensure high quality service standards
- Implement appropriate training measure to achieve Retail performance and service excellence
o To coach and support staff training on selling method and customer service
o To guide and support staff to achieve monthly target
o Provide the most appropriate recommendations to sales team to aid them in suggesting the best and most effective treatment/product to customers
- Control Brand Image including grooming, display, cleanliness, etc
- Work with Human Resource Department and outlet Managers in implementing aligned training programs and developing localized training modules and materials
- To ensure training materials are well organised and kept up-to- date
- Manage yearly training plans and monthly training calendar
- Responsible to educate staff on any new launches / limited edition treatment, products and service
- Initiative to develop training programmes for all outlets
- Source out, identify and propose suitable external education programmes
- Executive appropriate service accreditation and employee rewards programme to drive service standards
- Consistently follow up and analyse on training results and feedback
- Prepare and present monthly report to Management
Job Requirements:
- Candidate must possess at least a Diploma in Skin Treatment/ Diploma in Beauty Therapy & Cosmetology
or related discipline
- Must be ACTA certified
- Minimum 2 – 4 years relevant experience preferably in beauty industry
- Able to converse in both English and Mandarin (to liaise and train Mandarin speaking beauticians
- Knowledge of key factors to enhance sales
- Good communication skills
- Able to start work immediately or within short notice
Click "Want To Visit" to apply. Don't forget to fill up your profile so we can get to know you better :)