We are looking for a dynamic individual to join us on our mission to deliver customer-centric solutions to connect the world!
Are you passionate about technology? We are a home grown Internet Service Provider that is driven by technical innovation and our commitment to excellent customer service. At the forefront of technological innovation, our network and infrastructure are built entirely on next generation connectivity.
We are now looking to expand the NOC Engineering team to support ViewQwest’s expanding business. Our team works round the clock to help our clients from both our corporate and consumer business to ensure their requests are done in a timely and professional manner. You should enjoy solving problems and working with customers.
At ViewQwest, you will:
- Attend to tier 1 escalations and support
- Monitor, evaluate and solve potential network performance issues
- Manage infrastructure-related and other network requests and problems.
- Support customers via email, telephone and face to face interactions
- Monitor and ensure that all fault tickets are resolved timely and meet performance SLA on MTTR, availability and QoS
- Provide timely response to all issues reported by customers
- Document the resolution of incidents and problems
- Manage and observe system, network, application and service alerts
We are looking for a dynamic individual who has the following:
- Diploma in Computer Science, Information Technology, Engineering or a related field
- Able and willing to work in a shift environment
- Strong analytical skills and has a flair for dealing with technical and operational problems
- Experience in ISP environment will be an advantage
- Interest in Internet technologies (routing, switching and general network infrastructure) including technologies associated with the ISP market
Sounds like your line of work and ready for the next challenge?
Click "Want to Visit" to apply now! Don't forget to brush up your Wantedly profile so that we can get to know you better :-)