William Grant & Sons is a premium spirits company established in 1887 with a portfolio of award-winning brands that are enjoyed worldwide. We employ over 1,800 people globally and sell products in nearly 200 countries. Our eight core brands are Glenfiddich, Grant's, The Balvenie, Tullamore D.E.W., Drambuie, Hendrick's Gin, Sailor Jerry Rum and Monkey Shoulder. We have a presence across the UK and Ireland, and our expanding global offices includes New York, India, Hong Kong, Moscow, Colombia, Shanghai, Sydney and Taipei amongst many others.

At William Grant & Sons we are defined by our history and inspired by the future. ​Our values shape the way we work together and living the values is one way of helping us achieve our vision. They give all our global employees a common framework for guiding how we act, do business and make decisions. We are Family owned, and share the same set of values as our Family Shareholders, ensuring that we keep a strong connection with them and stay true to our important heritage. ​

Role Purpose To maintain, repair, and troubleshoot user/client hardware and software applications. Identify, research, and resolve technical problems via telephone calls, email and direct requests for technical support. Also monitor server, networking and battery back-up systems within a satellite office environment and provide IP telephony support and administration. Ensure Group Standards are maintained for all Infrastructure activity. As our Regional Infrastructure Analyst, you will be involved in the following: • Act as a single point for GSD telephone support, providing technical expertise and support to system end- users, logging and resolving calls within Service Level Targets (SLT’s) and escalating to other teams as appropriate. Ensure that all calls are fully updated in the Service Desk IT CMBD and knowledgebase solutions are updated accordingly. • Document, tracks, and monitor problems to ensure a timely resolution and perform administration tasks in support of Active Directory as well as Local and Wide Area networking. • Manage and provide the support service of all Service Desk responsibilities ensuring software assets are recorded, maintained and current, client management is maintained in order to ensure alignment with current business priorities and needs, and hardware assets are managed in line with customer requirements, lease contracts and available budget. • Proactively share knowledge with other team members, delivering training on key technologies within the team regionally and globally. • Update and document procedures as well as suggesting ways of improving existing procedures and tasks using current & new technologies. • Proactively advise, assist and engage on delivery of underlying technical infrastructure to support technical projects • Define implementation, operational and support methods and standards for agreed technical rollouts in conjunction with project teams • Proactively monitor and maintain systems complying with established SLA set by the business spanning Wide & Local Area Networks; Windows Servers Environments including Active Directory, SCCM, Storage; and, Client environments including Windows, Office, Video Conferencing, Mobile Devices and Cisco Call Manager. • Deliver assigned projects, also where required involvement in project architecture, scope & Bring into Service. We are looking for a motivated individual with the following: • 3-5 years’ experience in Systems & IT Support (i.e. Microsoft, VMWare, Cisco System & etc.) • Minimum Diploma in Information System or Computer Science or Computer Engineering or commensurate professional experience. • Appropriate IT accreditation desired but not required • Strong knowledge of client hardware & desktop applications (including imaging & software deployment) • Thorough understanding of IT infrastructure components (UPS, Cabling, Server Racks, etc.) • Thorough understanding of network technologies (LAN & WAN) and Network Performance Monitoring (i.e. Solarwinds) • Proven IS Expertise; continuously aware of best practice and new technologies and utilizes this where appropriate to support the business • Promotes service delivery; shows the ability to effectively support the business’ systems and applications proactively and deliver user requirements in line with the GTS strategy • Experience of global operations delivery, support and data centre technologies including VM Ware and Microsoft Server technologies (e.g. Microsoft Active Directory, Microsoft Exchange/Office 365) • Experience with backup technologies & software • Demonstrates analytical and logical thinking. Uses experience to resolve issues, recommend solutions, implement preventive measures and deliver results. • Ability to present views in a clear, concise and persuasive way, both verbally and in writing and the ability to communicate technical concepts and information to non-technical internal and external customers. • This is a contract role and subject to conversion or renewal based on performance. Sounds like your line of work? Click "Want to Visit" to chat with the team! Remember to brush up your Wantedly profile so that we can get to know you better :)