GlobalSign.In Pte Ltd is a progressive event technology company that was founded in 2007 and became a leader in the domain of online event management. Refined by experience, we provide the most efficient solutions to clients from diverse sectors including MICE (Meetings, Incentives, Conferences, Exhibitions), associations, corporate & enterprise, government, and educational organisations and associations. Through our advanced software services, we will make your events stand out from the rest. Powering the entire event lifecycle from one place, our clients are champions of efficient event management. As a testament to the quality of our work, the company has been awarded the internationally recognized ISO 27001 Certification.

Staying ahead in the development of SMART event management online is the core value that GSI cultivates. We aim to build shared expertise to connect people through the advanced event planning online tools.

We provide online end-to-end solutions for the events industry and related sectors through our cutting-edge event registration technologies and onsite check-in solutions.

[Company Info] GEVME is a culmination of nearly 10 years of experience in helping Event Organisers with their technology needs. Focusing on event data management as the core, we power the end-to-end management of events through our various software capabilities, ranging from email marketing, online registration and ticketing, to on-site check-in. GEVME is already powering events such as Fintech Festival Singapore, IE Singapore Events, Forbes Global CEO Conference , Starbucks Coffee Singapore, Singapore International Water Week and World Cities Summit to name a few. We are on the lookout for a Customer Support Specialist, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events. [What You’ll do] ● Train and guide customers with the on-boarding process on GEVME ● Also act as the "Voice of the Customer" by providing feedback to the development team on customer pain points ● Strengthen client relationship by being the go-to-person for client challenges relating to the platform ● Update the Support Portal with articles that will help with the client on-boarding process ● Own marketing and sales metrics like retention rate, churn rate and customer happiness metrics ● Also post periodic best practices article on GEVME blog to help provide useful tips to our clients and users ● Monitor social media spectrum for customer support feedback and help manage social media engagement ● Product training provided [About you] ● Diploma/ Degree in IT or equivalent computer sciences ● Strong communication skills, who excel in managing clients face-to-face or online ● HTML / CSS / JS knowledge ● Networking Knowledge (LAN, WAN, etc) ● Highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight ● Excellent interpersonal skills with positive outlook ● Experience with any other event management tools a big plus ● Fresh graduates with a passion to succeed in a start-up environment are most welcome to apply ● Possess a can-do attitude who loves to interact with clients both face-to-face as well as online. ● You should have a general understand of the online space, including Software-as-a-Service (SaaS) ● Love to read up on anything online, be it social media, technological trends or the latest marketing techniques Sounds exciting? Click "Want to Visit" and get in touch with us today! :) Don’t forget to fill up your wantedly profile so we can get to know you better.