We are one of the few lucky Singaporean companies to graduate from Y Combinator (S16) and raise venture funding from top Silicon Valley and Singapore investors. Our mission is to help innovative sales and marketing teams become more productive, by automating mundane and repetitive work.

We believe in increasing productivity & human happiness, because life is short and we should focus on meaningful work. No sales rep enjoys spending their precious time reaching out to and following up with every single marketing generated lead. Especially when there are thousands of leads, many of which may not be ready to buy.

We introduce AI sales assistants to sales & marketing teams. The AI contacts every lead, without bias, and has one-to-one email conversations with them. Once a lead expresses interest in buying, the AI will hand the lead over to a human sales rep. Sales can focus on turning leads into customers, while marketing can be sure that all the leads they generate get followed through until they are ready to buy. Now that’s a win-win!

At Saleswhale, we are building an AI assistant that engages, qualifies leads and books meetings, for our clients, at scale. Our vision is to deploy an AI assistant for every company - to augment humans and abstract away mundane and tedious work. We are looking for a Operations Manager (AI Interaction Operations) to manage and build our team of Operation Assistants who are in charge of categorising, annotating and labelling our vast datasets of email. We are proud to have an incredible list of customers, that includes some of the world's leading brands, such as Randstad, General Assembly, Unit4, Stratus Technologies and more. We are looking for someone who is smart, self-motivated and a good communicator, both written and verbal, to join us on the journey in building the AI sales assistant of the future. You will get to work side by side with a small team of innovators moving at breakneck speed. What You Will Do -Manage and recruit our growing team of AI Operations Assistants -Build and implement structured on-boarding and training programs -Work closely with Engineering and Customer Success teams to improve the Operations workflow and improve the internal Operator data tool -Maintain the quality of the structured and labelled data created by our AI Operations Assistants; this is extremely important as dirty / inaccurate data will cause our machine learning models to degrade over time -Analyse, understand and test approaches to optimise performance and productivity of your Operations team -Run reports on Tableau and other data visualisation tools to help you notice trends in quality and productivity What We Are Looking For -1+ years working experience; ideally with training, management, coaching or leadership experience -Self-starter; able to suggest improvements and dig deep into optimising and streamlining processes -Clear and concise communicator, with a strong command of the English language -Detail-oriented, organised and process-driven; without losing sight of the bigger picture -Flexibility and comfort working in a dynamic and constantly changing environment