Scoot is expanding and looking for our next senior specialist (product & ancillary)!
This role is responsible for supporting the assigned Ancillary unit in day-to-day operational and administrative assignments, as well as project management in either areas of in-house ancillary products, loyalty marketing, or third-party products.
Budget and Business Performance Management
- Track commercial performance of the assigned Ancillary unit (in-house ancillary products, loyalty marketing, or third-party products), ensuring we achieve profitable growth.
- Assist to monitor the market environment – keep close tabs on competitive activity, market trends, passenger, crew and staff feedback to ensure we are on-strategy and capitalizing on revenue opportunities.
Product and Service Innovation
- Spot market trends to enhance current products and sales distribution channels in line with commercial and brand objectives, and/or seek opportunities to refresh and introduce new products that can optimize and maximize potential revenue.
Vendor management
- Manage and track service level standards in accordance to agreed standards. This includes current as well as new products and services that may arise within the contractual period.
- Liaise with vendors to ensure smooth delivery of projects.
- Track and manage revenue and payments as well as invoice matters with vendors.
Internal Stakeholder Management
- Work closely with various internal stakeholders to plan, execute and review new product/service launches.
- Oversee email, website and campaign communications jointly with Marketing and E-Commerce Teams, ensuring products are well represented on various channels and sales are maximized.
- Work with Planning Team on Ancillary promotion campaigns.
- Work with E-Commerce Team to optimize online conversions in-path and post-booking.
- Work closely with Guest Relations and internal units in investigation of customers’ feedback.
- Assist in day-to-day operational assignments in relation to ancillary and inflight products.
- Update internal stakeholders of any new/revised ancillary and inflight products.
- Assist in testing/checking new products and services (online and offline) prior to launches and product refresh.
Reporting and Analysis
- Work with internal stakeholders to organise and track monthly ancillary product performance, prepare data for management and vendor reporting, and identify opportunities to grow revenue.
Essential Skills
- Min Degree Holder with 2-3 years of relevant experience in airline industry (ancillary sales or commercial)
Desirable traits
- Good time management and project management skills; ability to work under pressure and within tight deadlines on several projects
- Fluent written, spoken and reading capability in English and Mandarin
- Strong attention to detail
- Highly IT literate (proficient with MS Word, Excel and Powerpoint), good with numbers (good with Excel formulas and functions would be an advantage)
- High energy, results driven
- Highly motivated by success, independent but a team player with strong people skills
- Meticulous and organised
- Excellent communication skills with experience of working with people at all levels
- Strong Commercial Acumen and good negotiation skills
- Energy and enthusiasm
- Self-starter
Sounds like your line of work? Click "Want to Visit" to chat with the team!