This Specialist position will be a full member of Scoot’s Distribution team under the Planning department. The main responsibility of the Senior Specialist is to provide high quality, specialised, functional consultancy and resolution to both the internal and external stakeholders.
He/she will act as the first point of contact when issues are raised and if need be, escalate to appropriate channels be it external parties or other experts within the team. Main responsibilities will be the administration, configuration, and maintenance of the Navitaire New Skies PSS and associated products to ensure booking transactions run smoothly. The Specialist may also participate in new projects and perform testing to deliver quality products.
Main Responsibilities
Pricing Element (Supporting Revenue Managment)
- Develop innovative and efficient technical solutions for distribution of Scoot’s pricing elements into Global Distribution Systems (GDSs) worldwide
- Partner with the Revenue Management team to develop and implement their pricing strategies at the technical level
- Advise and integrate Industry developments in the Distribution Area (ATPCO)
- Integrate and improve Scoot’s pricing element configuration between the PSS and GDS
- Maintain and administrate Scoot’s pricing elements configured within the PSS and on ATPCO
- NewSkies System (PSS)
- Contribute to systems and process developments; improve organization setup, plan projects and major technical roll outs.
- Participate in specific Commercial strategic projects as part of the Commercial Division.
- Participate in the development and enhancement of Navitaire New Skies PSS
- Work and manage various external stakeholders and partners by coming up with resolutions when complex issues arise
- Day-to-day management of issues and queries from partners and related stakeholders – e.g. Incident management support (assist with issues raised through to resolution and necessary tracking with vendors/participate on calls)
- Clearly articulate the issues and tasks on hand to the teams and to vendors
- Propose changes to fix problems and improvement on processes, seeking assistance when required
- Action on day to day, routine activities currently being handled by the team
Essential traits
- Bachelor’s Degree in IT or any equivalent degree
- Prior experience in the field of IT, preferably in the Airline Industry / Airline IT Solutions company is advantageous but not required.
- Prior experience in Navitaire's Newskies Reservation System or other PSS is advantageous but not required.
- Prior experience with GDS systems or ATPCO fare management is advantageous but not required.
- A travel company qualification or relevant travel agency, retail or sales work experience can also be helpful.
- Highly motivated by success, results-driven with a real energy and drive but a team player with strong people skills
- Able to understand, formulate and execute actions plan in accordance to the team’s, department’s and company’s strategies and targets.
- Excellent written and verbal presentation skills
- Confident presenting to, collaborating with and negotiating at an executive level.
- Highly independent, intuitive and autonomous
- Ability to manage multiple projects and perform under pressure in a fast pace environment.
- Culturally aware and able to form cooperative relationships with internal and external stakeholders
- Highly developed communication and presentation skills.
- Excellent skills in motivating and influencing internal and external business partners at all levels.
- Willingness to travel.
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