The Singtel Group is Asia's leading communications group. We provide a diverse range of services including fixed, mobile, data, internet, TV, infocomms technology (ICT) and digital solutions. Headquartered in Singapore, Singtel has more than 130 years of operating experience and played a pivotal role in the country’s development as a major communications hub. We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry. Together, the Group serves over 685 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation. The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.

Breaking Barriers, Building Bonds We believe that the world is a better place when technology is used to help people and businesses communicate effortlessly. We want to create sustainable long-term growth, to deliver superior returns to shareholders and positive impact to stakeholders.

We make communication easier, faster and more reliable for customers, while delivering value to our stakeholders. Singtel's Core Values underpin our desire to create a unity of purpose across the Group. They reflect our common aspiration to foster a performance-based culture that is open and innovative, and that promotes mutual trust and engagement. 1. Customer Focus Our success is based upon our customer focus. We listen to, and connect with, customers and treat them with dignity and respect. By understanding and anticipating their needs, we make it easy for our customers to do business with us. We aim to offer them value and quality services to enrich lives and enhance business success. 2. Challenger Spirit The creativity and innovation of our people set us apart. We look for better ways of doing business and share a passion for making a difference. When faced with challenges and opportunities, we do not say “Cannot” but ask “Why not?”. We are tenacious and we compete fairly. 3. Teamwork By working as one team with shared goals, we believe we can achieve great things. We value ideas and contributions from everyone. We recognise, respect and value diversity in the team. We develop strong bonds by communicating and sharing knowledge. We encourage open discussion and commit to an agreed position. All of us have a part to play. 4. Integrity Our reputation is based upon our ability to fulfill promises to shareholders, customers and employees. We do so by being honest in our dealings, taking responsibility and being accountable for our actions. We treat everyone the way we would like to be treated. We are proactive in identifying issues and coming up with solutions. We ensure that the highest ethical standards guide us in making decisions. 5. Personal Excellence Leadership and superior performance are achieved through the pursuit of personal excellence. We are committed to doing and being the best. We seek continuous improvement and take pride in what we do. We do things to the highest possible standards. We acknowledge the potential of the individual and create opportunities for all to grow and excel. Together, we celebrate our success and achievements.

Have a good listening ear with excellent problem solving skills? We are on the lookout for our next customer care officer. As our customer care officer, you will be involved in the following: Responsibilities - Outbound contact/ follow up with customers and stakeholders on unsuccessful/ incomplete/ pending installation and maintenance appointment via telephone, SMS, email and/ or letter. - Handle incoming calls on enquiries related to service installation and maintenance matters. - Manage and resolve customer feedback with excellent service standards - Identify, manage and escalate priority issues for resolution. - Other necessary duties, as assigned. An ideal candidate would possess these following qualities: - Diploma in Engineering or Information and Digital Technologies is preferred - Good verbal and written communication in English and a 2nd language - Excellent listening and problem-solving skills - Good stress management - 1 year customer service experience will be advantageous Sounds like your line of work and ready for your next challenge? Click "Want to Visit" to chat with the team and don't forget to brush up your Wantedly profile so that we can get to know you better.