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IT Support Engineer
on 2018-09-12 229 views

We are looking for a proactive and driven individual to join the IT Team in Asia!


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What we do

At AlphaSights, we’re driven to make an impact every day. By connecting our clients with the world’s best knowledge, we help improve critical decisions, sharpen thinking, and drive business forward.

We’re at an exciting time as a company, with a proven model, established global presence, and a huge opportunity ahead of us for continued rapid growth. We’re seeking those who want to join us in building the AlphaSights business.

Why we do

Make An Impact Every Day

AlphaSights is a pioneer in the business of connecting knowledge. As a leader in a nascent and growing industry, we provide those who join us an immense opportunity to make an impact. Very quickly, our new recruits learn to deliver a premium client service, build valuable relationships, lead teams, and grow their own part of the business—skills and experience that are invaluable to their success at AlphaSights and beyond.

Work On Something Big

AlphaSights is a mission-driven company. Connecting knowledge is a force for good. The connected mind lies at the heart of creativity and innovation. Not long ago, the exchange of ideas and knowledge was limited by proximity. But today, we’re able to connect professionals with the precise knowledge they need regardless of geography, helping them make progress quickly, decisively, and profitably. Such an ambitious and far-reaching mission gives everyone who joins the chance to play a key role in a transformative company.

A Path Towards Leadership

Whenever prospective candidates share their career ambitions, they usually mention “leadership”. But leadership can’t be taught; it emerges from hard work, character development, and consistent excellence. At AlphaSights, we offer a clear path towards business leadership.

How we do

AlphaSights is at the forefront of a sophisticated, competitive industry. To remain a leader, all of our people need to deliver excellence every single day. That’s why we’re committed to hiring and developing people who will thrive in our fast-paced, results-driven environment. Here, everyone contributes to building our business.

As a new team member

The IT Support Engineer role:

AlphaSights is looking for a proactive and driven individual to join the Technical Operations (IT) Team in Asia. We are a digital business in which continuous uptime and smooth IT experience are central to our success. The role of the IT Support Engineer, therefore, represents a visible and valued opportunity for the right candidate to have an immediate impact in the Hong Kong office, and the Asia region. Based in Hong Kong, this role will also support IT for our other regional offices in Shanghai, Seoul, and Tokyo.

From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative, and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

Core responsibilities:

-Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
-Configure and deploy Macs, VoIP phones, hardware, and networking equipment
-Support both our proprietary and third party software applications
-Maintain meeting room hardware for conference calls and video conferencing
-Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly
-Maintain the company IT hardware asset register


-1-2 years work experience (Apple technician, Helpdesk, etc) OR relevant degree/certification
-Strong understanding of computer hardware (macOS/iOS)
-Evidenced problem-solving skills, comfortable navigating ambiguity
-Thrives in a results-oriented, fast-paced environment

Attributes we're looking for:

-Fluency in English required, additional fluency in an Asian language preferred
-Excellent track record of successful service delivery
-People-oriented, customer service mindset
-Excellent communication skills
-Naturally positive attitude, with the ability to maintain patience and composure under pressure
-Positive, team-oriented mindset, with a natural willingness to always go the extra mile

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We are looking for a proactive and driven individual to join the IT Team in Asia!