I am store manager in Sogo concessions. I have always built my team looking for the right person to create a happy family. Team work is key and that is what i want to see every day in my store. Genuine environment to make customers trust us while we deliver the best service.
Since its creation by David Reiss in 1971, Reiss has established a design philosophy centred on creating design-led menswear, womenswear and accessories. With an uncompromising commitment to delivering innovative and original products it fuses exceptional design, quality and value.
Today Reiss is a highly respected, prominent business in the global fashion arena for both men and women. Its philosophy of holding creativity at its heart will guide Reiss through its international business development.
The Reiss customer looks for original and directional design with a strong focus on quality and detail — they expect impeccable service across all channels.
Reiss also has great pride in its celebrity following; from members of the Royal family to Hollywood stars, the Reiss offering appeals to the most stylish of celebrities and fashion influencers.
‘This Is Our Story’ tells the story and highlights of the brand from 1971 to the present day.
At the heart of our business are our people. We all have a part to play in our continued success. Our people values are integral to this and support the entrepreneurial spirit that Reiss was built on:
Is all about having a clear sense of what needs to be achieved to succeed and exceed, having a strong perspective on your area of the business or your role, and knowing how you can move it forward.
Is all about being committed and taking pride in your approach to your role and the brand, going the extra mile and inspiring others.
Is all about how you will make things happen as you strive for excellence, being self – motivated, ambitious and accountable for your actions.
We take each step of the way with passion and excitement. We want our teams to grow and develop, we take pride in that and we always push to strike our best.
Passionate about REISS, going the extra mile and providing exceptional service. Leading by example, you will play your part within the store team, to provide a premium, genuine and tailored customer service experience which exceeds our customers expectations. You will also help support the management team communicate and motivate team members to deliver targets and operational success of the store.
Deliver a premium, genuine and tailored customer service experience which exceeds our customers expectations; engage the customer, and build trust and loyalty; lead by example and coach others to deliver the highest standards
Sales – identify opportunities to sell to our customer through, for example, alternative options, add on sales, outfit building etc., in a manner which is sincere and genuine and best fits the customers’ requirements; encourage and drive the team to maximise sales
Keep up-to-date and an in-depth knowledge of product; communicate and share your knowledge with store team; and communicate positively about the brand
Actively engage and undertake duties that supports the store operations for example; opening and closing activity; front cover; fitting room service; till point transactions; keep store tidy and clean; process delivery; handle product – movement, replenishment and merchandising; delegate duties and responsibilities to team members ensuring they deliver and complete to the highest standard and in a timely manner
Comply and adhere to company policy and procedures including operational processes and procedures including those relating to for example, minimising stock loss, health and safety etc.; lead by example in adhering to procedures, clearly communicate processes and procedures; where required train others
Networks & relationships: maintain positive working relationships with your store team, peers and colleagues and provide assistance; interact positively and professionally with employees in other companies and/or departments
Attend and participate in team briefs and meetings; where required or requested deliver team briefs
Support the store management team develop the team for example, act as ‘First Steps’ induction companion or deliver on-the-job training. Take on challenges and opportunities to learn and develop yourself
Communicate appropriately at all times with customers, team members and managers , other employees from other companies and departments ; escalate any customer concerns or employee matters to manager
Adapt to changes in requests, store requirements or business needs; communicate messages and support the team to adapt to changes
As and when required, provide support to peers and others; undertake additional duties and/or tasks
Note: Supervisor role and responsibilities may vary depending on the size, turnover and structure of each store
This is not an exhaustive list of roles and responsibilities.
SKILLS QUALITIES & BEHAVIOURS
Experience in retail fashion and/or service, ideally within a premium or luxury environment Understanding of and/or experience in premium customer service, clienteling and CRM Passion or interest in fashion, design and/or styling Excellent communication skills and interpersonal skills Motivated, focused and driven to achieve individual and team goals Team player; with ability to delegate; work with others to achieve tasks; ability to work on own initiative Ability to guide/and or coach others Effectively delegate Flexibility; ability to adapt to changing priorities Ability to work at pace Take pride in personal presentation and grooming Personable, confident, resilient, energetic and a sense of fun!