When The Golden Duck Co. first introduced its salted-egg yolk potato chips to Singapore, it sparked a revolution in gourmet snacks. Since then, we have continued to create exciting snacks, bringing the best of Asian taste experiences for snackers to share with their friends and families all over the world. What drives us is ‘snackology’ - the obsessive art of turning complex flavours into gourmet snacks. And that only happens because we stay hungry. (Surprising, considering all the snacks we devour..) Our skilled chefs are serious about food, and they regularly trawl the world’s local food streets, searching for creative and authentic recipe inspirations that are the hidden gems of Asia. Did we mention? We always start with real ingredients in our kitchens, and craft our recipes almost entirely by hand. Our snacks are born in the markets and are passionately refined by chefs, till every detail is just right, when we arrive at a unique taste we know will excite. Maybe that’s taking the long way around, but no one ever said perfection is easy. We love what we do. But more than that, we love it when our snacks bring people together. We’re never happier than when we sit down with a crowd of fellow snack lovers. Whether it’s a massive celebration, or just one moment in the millions of personal snack celebrations that happen daily – The Golden Duck makes great company. And that’s how snackology works. It’s about challenging the snacking status quo, it’s about not following the recipe. And yep, definitely taking a few risks. It’s true, we live life on the edge at The Golden Duck Co. But hey, someone has to step up and save mankind from bland, boring snacks. That’s what makes us The Original Snackologists. And our quest for the most delectable, most shareable snack continues. The Golden Duck Co. marches on, and where the duck goes, amazing snacks follow.

As Customer Experience Manager, you will be responsible for raising the bar in The Golden Duck's customer-centricity efforts. Setting an exceptional yet distinctive standard of Customer Experience and implementing the strategies to deliver this ambition. You will be: • Creating remarkable customer journeys with The Golden Duck across all digital and retail interactions • Championing Customer Experience excellence in responding to customer feedback locally and internationally • Designing customer programs to engage with our snacker community in fresh relevant ways • Advocating for our customers, as part of the Brand Marketing team to deliver The Golden Duck total brand experience • Training our retail brand ambassadors, equipping and motivating our crew to deliver a brand-first, customer-oriented culture You should have: • Preferable at least Diploma in Marketing or recognize professional certificate • 5 solid years of experience in leading a Customer Experience team • Solid understanding of Customer Experience performance standards and the critical link to Business and Brand • Calm & composed with a unique flair to always deliver great Customer Experience under pressure • Confident problem-solver comfortable with ambiguity in a fast growth environment • Eloquence in written/spoken English, fluency in written/spoken Mandarin is an advantage but not essential (in order to liaise with Mandarin speaking associates) • Brand Marketing, Customer Service, and Retail Training experiences strongly preferred When you join The Golden Duck, you do more than simply join an FMCG company. You become part of a group of talented individuals who drive innovation, embrace change and celebrate the global culture of snacking.