Business Analysis
- Establish and Improve Business Processes:
-- Drive cross-functional team discussions; facilitate the establishment of the business processes and translate the business processes into system processes.
-- Review/re-engineer the existing business processes on regular basis to identify gaps and make recommendations for continuous improvements.
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- Elicit and Analyze Business Needs
-- Coordinate and facilitate discussions/workshops with cross-functional teams to gather relevant business requirements.
-- Breaks down complex concepts into comprehensible concepts to ensure appropriate level of understanding for the project stakeholders.
- Perform as system Subject Matter Expert (SME)
-- Pick up product knowledge and perform Subject Matter Expert (SME), maximise the product’s benefits for Scoot and advise the business users on the proper usage of relevant product features.
-- Evaluate new product offerings and recommend to business to address business problem.
-- Function as a Business User Administrator to manage changes in workflow routing, business configurations settings and risk impact/assessment of such changes made.
- Communicate Business Needs
-- Delivers clear verbal and written communications in a professional manner to ensure a credible, consistent, and clear message.
-- Participates in conflict resolution to gain consensus among project stakeholders and to ensure the achievement of common goals.
-- Informs and assists project members in the understanding of business domains to broaden the knowledge base.
- Provide Solutions for Business Problems
-- Analyze the business problems and provide corresponding solutions, which are aligned to established guidelines, compliance and/or internal controls within Scoot.
-- Review the solution proposed by the product vendor to ensure completeness, accuracy and adherence to the relevant quality standards.
Project Management
- System/Enhancement Delivery
-- Provide regular status updates to project stakeholders in IT and business units
-- Manage project scope by ensuring any change requests are documented and approved by relevant stakeholders.
-- Drive new system implementations/enhancements to existing systems. Work with the vendor teams to meet business users’ requirements by maintaining tight control over project schedule, risks, scope of work, and quality.
-System Maintenance
-- Monitor SLAs for the Finance systems and work with the vendors to ensure the issues are fixed within SLA as defined in the contract.
-- Oversee preparation of documentation of each project phase (business requirements, functional specification, project plan, test strategy, test plan, etc), training and support in the systems.
Requirements:
- Minimum Bachelor’s Degree in Computer Science, Information Systems, or related discipline
- Minimum 3 years related working experience in similar role, preferably in Airline, Transportation, Logistics industries with exposure and understanding of business requirement analysis, business process re-engineering, general business planning and system development life cycle (SDLC)
- Good problem resolving skills with strong analytics mindset.
- Excellent ability to provide business support and meet the business needs.
- Ability to present precisely to various project stakeholders including senior management
- Good attention to details
- Strong negotiation skill and able to pick up new knowledge quickly
- Strong verbal & written communication skills in English
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