Responsible for writing and editing all Social Media Content. - Increased Facebook userbase from 9,000 users to 41,000 users in 6 months without spending any money. - Increased user engagement 15X per post on average.
Was responsible for creation of an offline event series in Shanghai that offered free English classes to Shanghainese locals.
Piloted an italki "culturecast" podcast centered around native speakers of different languages.
Was responsible for all incoming customer service inquiries and the development of the zendesk automatic trigger system, creating analytical tools to monitor incoming support requests.