This position includes all of the following aspects: ・Client relationship and technical project management ・Client presentations ・Focus on client retention ・Frequent interaction with senior client stakeholders of large enterprises primarily in Japan ・Provisioning, change management, incident management and upgrade of AEM systems built on AWS and Azure What you’ll do ・Be a trusted adviser to assist clients to expand their usage and adaptation of Adobe digital marketing products to achieve their business objectives ・Identify client requests and needs for customization and further implementation, document them and engage appropriate resources to respond to them ・Work closely with sales, consulting, customer support and other teams to meet mutual objectives in support of client satisfaction and timely closure of issues ・Communicate consistently with clients, keeping their expectations realistic and having every contract renewed ・Escalate important issues and provide status updates for all outstanding ones ・Work with engineering teams to assist in newly development and continued improvements of MS operations system needed What you need to succeed ・Self-managed, responsive, passionate and focused on digital marketing and client success, exceeding client expectations ・Exceptional customer, communication and global stakeholder management skills ・Proven track record of successful client relationship and technical project managements with large enterprises in Japan Skill Requirements: ・Strong knowledge of and experience with Azure or AWS infrastructure, Linux and Java ・Experience with Enterprise mission critical software, AEM a strong plus ・Experience with long-term IT lifecycle management, Enterprise software a plus. SPECIAL CONSIDERATION GIVEN FOR: ・Knowledge of and experience with digital marketing technologies ・Working experience in a SaaS, or Managed Services company ・Consulting and/or technical training experience