1. Position: Community Manager/Community Associate
2. Responsibilities:
Manage the daily operation of the centre and ensure the centre is functional.
Respond to comments and customer queries in a timely manner.
Set and implement social media and communication campaigns to align with marketing strategies.
Help lead and train the team of this centre, including Community associate and all other staff, such as cleaners.
Manage the centre P&L.
Manage walk-in enquiries and guests, and bring new customers to the revolution by sharing the benefits of our coworking space.
Manage members’ check-ins and check-outs.
Plan, contact and manage events at the centre, attract members’ awareness of the event.
Maintain a good relationship with all vendors and building management.
Assist and provide general day to day administrative support.
Monitor and report on feedback and online reviews.
Stay updated on new products and features.
Manage the website of this company (training provided).
Build relationships with customers, potential customers, industry professionals, medias and journalists.
3. Requirements:
Strong operations and management skills.
Excellent oral and written communication skills.
Excellent Microsoft Word/ Excel/ PPT skills.
Result and client oriented with multi-tasking capabilities.
Knowledge of online marketing and marketing channels.
Degree qualified is highly desirable.
Experience in social media, PR and promotional events an advantage.
Experience in co-working, serviced office or related industry an advantage.
Bilingual is an advantage.