Manage Helpdesk support requests through the ticketing system (Jira Service Desk)
Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs and support.
Assist with A/V setups and troubleshooting.
Escalate requests to the appropriate party, as needed.
Replace or repair defective parts and equipment.
Assist in New Hire Onboarding Process: Computer Builds, Account Creation, Imaging, Setup, and Training.
Assist in creating and maintaining documentation on Helpdesk policies and user support.
Assist with Equipment orders and purchasing.
Assist in equipment and software inventory and asset tracking.
Monitor and remove virus, spyware, and other non-authorized software.
Complete special projects as requested.