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Member Relations Officer
on 2019-09-25 309 views

Do you have strong community spirit to be our next Member Relations Officer?

The Great Room

The Great Room members View more

  • Melissa Wee

What we do

In many of the world’s finest homes, a space known as The Great Room forms the heart of the property. It’s an area that lends itself to quiet discussion, moments of thought and study but also serves spectacularly for meeting, socialising and entertaining. It’s a superb spot for a think or a drink, for business or for pleasure. That is the story behind the name and our vision of becoming the modern-day version of a place where people got together. In 2016, The Great Room was born to change the way people work, meet and socialise.

Why we do

We were inspired by the demand for a more holistic space in which to conduct business – the desire for somewhere to gather, create and innovate rather than merely get things done. Because beyond productivity, work is also about new conversations, connections, inspiration, contemplation and repose. The Great Room is designed to be the perfect backdrop to the highlights of life happening.

We understand that a dynamic workforce has a broad range of requirements, and catering to unique needs calls for flexibility. Our dedicated office offering is perfect for both exciting enterprises and up-and-coming organisations seeking to house a burgeoning business and our shared spaces are created to allow a new generation of self-starters to network with the best and the brightest. Each location is set in prime city spot within a thriving neighbourhood that’s business friendly and brimming with terrific restaurants, shops and nightlife. They each offer a unique design point of view and is tailored to its setting, while sharing the same elevated environment that will enrich the way you work, think and socialise… Making life “all work, all play.”

How we do

Our Team
The Great Room is run by a team who is passionate about providing our members with the most fulfilling experience possible, both professionally and personally. We live our ethos of “It’s all work. It’s all play.” Our backgrounds are as diverse as our passions – from real estate, banking, high-end hospitality, workspace design to photography, culinary and whisky. And, with our roster of member events – from wellness sessions and thought-leader chats to cocktail soirees — we are experts that bring together communities of like-minded professionals. We’re always interested in meeting nice people with superpowers, so if you’d like to be part of our team, please take a look at our Careers page.

As a new team member

The Great Room is looking for energetic and personable Member Relations Officer (MRO) who is the main point of contact for all our members. The MRO will be rotated among the 3 core functions of our centre – Operations, Sales and Events and will report into the Centre Manager. The team’s goal is to deliver a strong community spirit, through operational excellence, while ensuring the office maintains high occupancy.

What will you do

Be the Supportive Office Expert
• Ensure the office is maintained in a clean and defect free condition at all times, by conducting daily walkthroughs of the office to identify areas for improvement and maintenance
• Support the preparation of members’ move-in and move-out schedules to minimize issues, and ensure a warm welcome and fond farewell
• Support the Centre Manager in making strategic decisions regarding the operational and sales performance of the office
• Support the Centre Manager to develop best practices and process improvement to benefit service efficiency and members’ experience
• Develop strong rapports with members, and proactively gather company details and members’ preferences to enhance service delivery and sales experience
• Ensure a warm welcome and fond farewell for all members and visitors to the office

Ensure Operational Efficiency
• Manage the concierge, and all calls and emails coming in through the office
• Work with our selected IT, F&B and Housekeeping vendors to ensure our inventory, events and office needs are catered to in a timely manner
• Work on community initiatives and programs to develop connections and network among members, including member introductions, event support, email and print communications
• Encourage participation and use of our members’ platform and network portal
• Key card management for access cards to the building and the office, ensuring utmost security
• Manage members and office mail and packages

Play a part in creating the Community
• Conduct office tours and upsell space to prospective members according to their needs
• Research and identify the needs of prospective and existing members, and develop personalized sales pitches and solutions to meet their needs
• Ensure all follow-up and communications are responded to professionally and within the timeframe given as per company standards
• Refer prospective or existing members to other offices based on their specific needs
• Support Centre Manager to develop and implement lead generation and sales conversion strategies to maintain 100% occupancy
• Connect with local organizations and attend networking events to promote the office and the brand, and identify potential members
• Prepare daily and weekly overviews of prospective members as part of the sales report; share this information during office meetings

Create a vibrant space
• Coordinate set-up and breakdown of events, including vendor management, ordering of F&B
• Ensure the client representative of the event is given the utmost support to warrant a successful event
• Conduct tours to upsell the office for prospective events
• Ensure all follow-up and communication are responded to professionally and within the timeframe given as per company standards
• Send out weekly event orders to the team
• Be the host of The Great Room’s signature events to enhance the community bonding experience (e.g. hosting of Monday Breakfast Club with Centre Manager)
• Lead The Great Room’s quarterly community activity to provide a quality experience for all our members
• Management of meeting rooms, including upselling of F&B consumption

Who you are
• Able to work under pressure in a fast-paced environment
• Great organizational skills with the ability to multi-task
• Strong verbal and written communication skills
• Proficient in basic computer skills including Microsoft Word, Excel, and PowerPoint
• Proven objection handling, prospecting and negotiation skills.
• Strong organisational skills, including the ability to prioritise, multi-task, delegate and work effectively with minimal supervision.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Reliable, focused, and detail-oriented
• Self-directed with a high level of initiative and a ‘can do’ attitude
• Finds it easy to bridge corporate and start-up culture

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Company info
The Great Room
  • 3 Temasek Avenue, Level 17 & 18, Centennial Tower, Singapore 039190
  • Do you have strong community spirit to be our next Member Relations Officer?
    The Great Room