MOBYSpetshop.com ('MOBY'S') is a Singapore-based Online Marketplace for Pet Food, Supplies & Services. We offer a fast & fun mobile shopping experience, wide selection of top-class pet products, exclusive collection of MOBY'S & partner brands' supplies and amazing customer service.

Our mission is to Make Pets' Lives More Humane – and we deliver on this promise by offering amazing customer service (incl. 30-day returns) and supporting local animal welfare groups & shelters. MOBY'S was founded in 2017 by Moby, a 6-year old French bulldog living in the East Coast of Singapore, and his Daddy Teemu Kainulainen, the Pack Leader of MOBY’S. During his free time (which he has a lot), Moby loves to sleep, sleep a bit more and eat. Moby is suffering from juvenile cataract - making him partially blind - however it doesn’t prevent him from enjoying life to the fullest and being a super kind, gentle, obedient and easy-going dog who is proud to be a part of the Singapore pet family.

We are a team that believes in positive energy, openness, collaboration, ambitious goals & fun. If you’re ready to join the hustle with us, please drop us a line!

We are seeking a dependable and driven Customer Success Officer who loves and knows a lot about pets. Key Tasks: - Be the first point of contact with a friendly & professional attitude - Assist customers in providing solutions and recommendations to their needs - Process order amendments, delivery instructions, refunds accurately - Attend to chat, email & phone enquiries in a prompt and professional manner - Ad-hoc duties and projects as assigned or needed - Experience in pets (dogs, cats, small pets) preferred Benefits: - Central location at 506 Chai Chee Ln (near Bedok Mall) - Medical expense reimbursement - Staff discount on all purchases Requirements: - Enjoy working in a pets related industry - Must be customer service oriented and possess good communication skills - Able to work in a fast pace environment and perform under pressure - Full-time and part-time positions available Click on "I'm Interested" to apply now!