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Wanted! Enterprise Support Engineer

インフラエンジニア
中途
11エントリー

on 2016/09/30

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11人がエントリー中

Wanted! Enterprise Support Engineer

中途
中途

Michael Harris

GitHub, Inc.のメンバー

Michael Harris その他

なにをやっているのか

Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over fifteen million people use GitHub to build amazing things together. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code. What We Value: Collaboration: We believe the best work is done together. Empathy: We believe in putting people first. Quality: We believe in setting the standard for excellence. Positive Impact: We believe in making the world a better place through our work. Shipping: We believe in creating things for the people using them. Why You Should Join: At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where over half of our Hubbers work, snack, and create daily. The other half of our Hubbers work remotely in 18 countries across the globe. We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too. GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! *Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Recruiter!

なにをやっているのか

Who We Are: GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over fifteen million people use GitHub to build amazing things together. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code. What We Value: Collaboration: We believe the best work is done together. Empathy: We believe in putting people first. Quality: We believe in setting the standard for excellence. Positive Impact: We believe in making the world a better place through our work. Shipping: We believe in creating things for the people using them. Why You Should Join: At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where over half of our Hubbers work, snack, and create daily. The other half of our Hubbers work remotely in 18 countries across the globe. We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too. GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate! *Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Recruiter!

こんなことやります

More and more companies are using GitHub Enterprise, so our global Enterprise Support Team is quickly growing. When our customers have problems, they contact us and it is our goal to help them as quickly, and awesomely as possible. We're looking for Enterprise Support Engineers to join our Asia Pacific Support team. This role is remote, but candidates must be currently be located in Australia, Japan, or New Zealand and possess legal working authorization. Our Enterprise Support Engineers are responsible for helping our GitHub Enterprise customers who have our product installed and managed in the customer's virtualization environment. Your main responsibility will be to work with our customers to solve support tickets. Tickets are usually opened by internal system administrators, and can include investigating load or networking issues, debugging application errors, and discussing feature requests. You'll also work with our engineering team to prioritize issues and development, and our documentation team to improve customer-facing resources. You don’t need to be a Git expert, but you do need to have technical experience and a passion for helping people. YOU MUST HAVE: - Experience with Linux - General understanding of how modern web applications work - Prior experience providing technical support - Excellent problem solving skills - Familiarity with some flavor of production-level virtual machine (e.g., VMware ESX, Xen, KVM) - Enthusiasm for working directly with customers - Stellar English and grammar skills
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8人がこの募集を応援しています

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会社情報

2008/02に設立

700人のメンバー

  • 1億円以上の資金を調達済み/
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  • 社長が20代/