Jia Qian Koh

- Coordinated project resources, equipment and information. - Adapted well to changes according to the instructions of supervisors and engineers. - Responded to queries either in email or over the phone.

- Handling and conducting pilot testing (UAT) of iSGs (Study Guides) for using different methods of e-books such as Adobe Digital Edition, iBooks and OverDrive. - Organising to collate results and feedback at word document. - Handling general admin task and other ad-hoc task have assigned.

- Handling and testing Cross Browser (UAT) for using different websites such as google chrome, internet explorer, mozilla firefox and opera. - Handling and organising the stats report compilation for the data entry.

- Provided good customer service during my part-time job as a temp event assistant at the various event venue and health promotion board lobby in handling and assisting customer enquiries - Show flexibility and adaptability when guiding customers to correct queues and assi

- Provided good customer service during my part-time job as a temp staff at OCBC Branch Bank in handling and assisting customer enquiries - Show flexibility and adaptability when guiding customers to correct queues and assisting with crowd control

- Developed web application (asp net) for existing FQA System. - Applied analytical thinking skills in designing and creating website’s functionality procedures for major project. - Took up the role of team leader in major project group as to show self-confidence to l

- Provided good customer service during my part-time job as a temp event assistant at the 2016 U PME Week in handling and assisting customer enquiries about the course - Show flexibility and adaptability when guiding customers to correct queues and assisting with crowd con

- Followed up with the engineers for all open incident cases - Inform end-user on the status of their problem calls and follow-up (call tracking) until the ticket have closed - Perform ad-hoc assignment from senior manager, operations and any directors