400万人が利用するビジネスSNS
長谷川 大将
CREFIL株式会社 / Senior Consultant
Bilingual Tech & Operations Lead｜CS × Data × Team Building
Bilingual (EN/JP) Tech & Operations Lead with a passion for building scalable systems and high-performing teams. Started in customer support and quickly grew into leadership roles, managing teams of up to 70 while improving CSAT, processes, and team performance. Now leading SaaS/BI projects as a Tech/Consultant, working across data, dashboards, and project planning — bridging the gap between busin
この先やってみたいこと
As a short-term goal, I want to experience an actual breakthrough with globalization. I believe that new ideas will be the key that will lead to breakthroughs so I would like to join and aid prospecting companies, in the field of IT, technology, and innovation, while learning more about programming myself.
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CREFIL株式会社2年間
Senior Consultant現在
Role Overview Currently working as a Tech/Consultant Lead for SaaS-based projects, with a strong focus on BI and data-driven solutions. Over the course of my tenure, I rapidly progressed from a project member to a lead role, and now operate in a hybrid Lead/PM-like capacit
5CA3年間
Escalations Specialist
Handled issues lacking procedure and updated the knowledge base to fill procedural gaps. Worked with the team to identify issues and created Root Cause Analyses to address and provide solutions and suggestions for the root cause to prevent issues of similar nature from hap
Team Lead
Supervised a team of 15~18 agents. Managed agent performance, provided feedback and assisted with any issues they had. Relayed important updates promptly to agents within the project.
Customer Support Agent
Handled chat and emails in both English and Japanese pertaining to a booming online shooting game and game store.
国際教養大学6年間
グローバル・ビジネス学科
石川県立金沢辰巳丘高等学校
言語
- 英語 - ネイティブレベル
- 日本語 - ネイティブレベル
