Abdullah Ashari

Abdullah Ashari

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Be water, my friend.

I am a diligent and dedicated administrative professional who had provided operational support to companies of various industries, which have led to several achievements and I believe I can be a good asset to your company as well. I am flexible as I have worked effectively alone and in a team, at home and in office, in corporate and start-up.

Language App Prototype

Language App Prototype

In the future

Ambition

In the future

I am an administrative professional with an aptitude towards writing and designing. I am looking for an opportunity to work in administrative supporting roles while at the same time have a chance go beyond it into writing or designing.

Sept 2019
-
Feb 2020

OCBC

6 months

Admin Officer

Sept 2019 - Feb 2020

✓ Involved in the rollout of the world’s first unified payment QR code of SGQR from pre-launch to soft launch ✓ Assisted in Usability Testing of SGQR application forms to ensure suitability of fonts, wordings and layouts ✓ Supported in User Acceptance Testing of SGQR app to ensure seamless customer experience

SGQR Project

There are 3 aspects of the project: 1) Usability Testing - reviewed the design layout of the new SGQR Application Form. The goal is to simplify the application process, to enable the user to know what is required at one look and where to fill up, instead of confusing user with ambiguity and questions, which will only add up to their frustrations in applying. 2) User Acceptance Testing - supported the IT team in simulating various customer persona on IBM System i or AS400. The goal is to ensure a seamless customer experience when applying for SGQR online and to use the SGQR app on any devices, to avoid delays in processing and customer complaints. 3) Processing Applications - after the launch of the product, customers can apply through online and offline channels so applications would be processed through different systems based on the respective channels and my job is process the applications and gather feedback for any room for improvement.

Jan 2019 - Feb 2020

SGQR Project

There are 3 aspects of the project: 1) Usability Testing - reviewed the design layout of the new SGQR Application Form. The goal is to simplify the application process, to enable the user to know what is required at one look and where to fill up, instead of confusing user with ambiguity and questions, which will only add up to their frustrations in applying. 2) User Acceptance Testing - supported the IT team in simulating various customer persona on IBM System i or AS400. The goal is to ensure a seamless customer experience when applying for SGQR online and to use the SGQR app on any devices, to avoid delays in processing and customer complaints. 3) Processing Applications - after the launch of the product, customers can apply through online and offline channels so applications would be processed through different systems based on the respective channels and my job is process the applications and gather feedback for any room for improvement.

Apr 2018
-
July 2018

Admin Associate

Apr 2018 - July 2018

✓ Filtered email inquiries to qualify quality leads with higher chance of on boarding for the business development ✓ Conducted due diligence to ensure legitimacy and suitability of potential clients to obtain company’s services ✓ Arranged and host online and offline meetings across different time zones with clients worldwide

Qualify lead which led to a closed deal of

Apr 2018 - June 2018

$

70000

Qualify lead which led to a closed deal of

Apr 2018 - June 2018

$

70000

June 2017
-
Dec 2017

Bank Officer

June 2017 - Dec 2017

✓ Involved in Digitization Project in issuing online banking access for paperless transactions and cost reductions ✓ Verified and reviewed documentations to ensure completeness and compliance with policies and procedures ✓ Consolidated and organized daily rejected pin mailers containing passwords for quick re-processing and re-issuance

Online Banking Access Issued

June 2017 - Dec 2017

86000

Online Banking Access Issued

June 2017 - Dec 2017

86000

Jan 2015
-
Dec 2016

RMIT University - Singapore Institute of Management (SIM)

2 years

Business (Accountancy)

Jan 2015 - Dec 2016

It further develops my analytical skill in being more meticulous, have higher accuracy and attention to detail in performing any tasks. It provides hands-on learning in administration, marketing and human resources.

Aug 2014
-
Nov 2014

HSBC Bank

4 months

Fulfilment Officer

Aug 2014 - Nov 2014

✓ Cleared backlogs of credit card applications accumulated from road shows island wide ✓ Cross checking of databases to identify and reject blacklisted customers and credit card defaulters ✓ Performed simple income computations to ensure minimum financial requirements are met

10 extra applications processed per week

Aug 2014 - Nov 2014

10

10 extra applications processed per week

Aug 2014 - Nov 2014

10

July 2012
-
May 2013

Assistant Engineer

July 2012 - May 2013

✓ Conducted time studies on production lines for Process Optimization Project to identify room for improvements ✓ Improved productivity and efficiency of production lines without compromising the quality and safety aspects ✓ Prepared presentation decks, meeting minutes and status reports, and updated production floors layouts

HGST Bronze Award

Sept 2012

HGST Bronze Award

Sept 2012

May 2010

Singapore Polytechnic

Diploma in Mechanical Engineering

May 2010

Received SPRING Singapore testimony for developing a prototype where I learnt about project research and development process and the challenges of delivering good designs optimized to meet user's expectations.

SPRING Singapore Testimony

Mar 2010

SPRING Singapore Testimony

Mar 2010


Skills and qualities

Customer support

0

administrative assistance

0

Analysis

0

Analytical and Communicational Skills

0

Attention to detail

0

Accomplishments/Portfolio

Language App Prototype

Mar 2021

SGQR Project

Jan 2019 - Feb 2020

Qualify lead which led to a closed deal of $70000

Apr 2018 - June 2018

Online Banking Access Issued 86000

June 2017 - Dec 2017

10 extra applications processed per week 10

Aug 2014 - Nov 2014

Awards and Certifications

Certificate of Achievement in The Fundamentals of Digital Marketing by Google Digital Garage

May 2021

Certificate of Participation in UX/UI An Accelerated Program by LASALLE College of the Arts

Mar 2021

Certificate of Completion in Creating Memorable Visual Presentations by Visme

Mar 2021

HGST Bronze Award

Sept 2012

SPRING Singapore Testimony

Mar 2010


Languages

English - Professional, Malay - Native