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Experienced IT Support Professional | Internal & External Communications Lead| HR Specialist

Enthusiastic IT Support Specialist with a solid background in operations management, HR, administration, and IT. Graduated with a Bachelor's degree in Media & Communications and currently pursuing certifications in IT Support and Project Management. Proven track record of collaboration with cross-functional teams. Adept at troubleshooting, network maintenance, and providing exceptional customer service.

この先やってみたいこと

未来

My ambitions are deeply rooted in my passion for technology and creative problem-solving. With a strong background in IT support, operations management, and a Bachelor's degree in Media & Communications, I aspire to make a significant impact in the IT industry by leveraging my diverse skill set.

Google Learning Academy1 year

IT Support Professional Certificate

Currently pursuing the Google IT Support Professional Certificate, an intensive program covering essential aspects of IT support crucial for workplace success, including troubleshooting, customer service, networking, operating systems, system administration, and security.

Certificate of Project Management

This professional certification provides students with the skills they need for a role in Project Management, including Running effective meetings and managing stakeholders, Identifying and managing risks, Applying Agile and Scrum frameworks, Leadership skills and navigating team dynamics.

Gino's Pizza (Canada)10 years

General Manager

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This role encompasses five primary responsibilities, each contributing to the efficient functioning of the organization: Administration, Human Resources, Inventory Management, Communications, and Operations Management.

Store Manager

As the Store Manager, my role encompasses a diverse array of responsibilities, each contributing to the effective functioning of the business across several critical domains.

Restaurant Crew Member

Bringing my previous experience and skills to one of the busiest Gino's Pizza Franchises in Canada. Cooking, Cleaning, serving customers and helping keep the customer service and customer satisfaction rating above the 95% percentile.

Robert Tate Photography8 years

Videographer (Assistant Editor)(Side)

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Engaging in a dual role as a Remote Editor and an on-site collaborator with Robert Tate Photography, I've been involved in various aspects of the creative process.

University of New England (Australia)8 years

Bachelor of Media & Communications

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This Bachelor Degree provides up-to-date knowledge of the rapidly changing field of media and communications. It includes film studies, news media; children's media; advertising; digital and social media; creative and professional writing; and publishing and editing.

The University of Newcastle, Australia1 year

Bachelor of Arts

Caltex Australia1 year

CSA - Caltex Service Attendant

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Working both in a team-based environment and independently, Established strong customer service skills through daily, frequent interactions with clientele while ensuring prompt, efficient and courteous service to customers.

Port Surf Hub (Australia)3 years

IT Technician

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As an IT Technician at Port Macquarie's premier internet cafe, I held a keyholder position where I was responsible for maintaining equipment, resolving technical issues, and delivering exceptional customer service. My role encompassed a wide range of responsibilities and technical expertise:

Port Macquarie Community College1 year

Certificate of Film, Television and Video Production

Production is an introduction to the basic concepts of production and basic directing techniques. Students will be introduced to terminology, roles, basic shooting techniques, master shots, interpreting the written word, as well as gain an understanding of the three stages involved filmmaking- pre production, production, and post-production.

TAFE NSW Australia2 years

Certificate II - Information Technology

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This certification establishes the cornerstone of Information and Communication Technology (ICT) aptitude and understanding, essential for individuals aiming to become proficient ICT users or valuable employees in the field. Serving as the bedrock, this qualification offers fundamental ICT expertise and skill sets that are integral to all other qualifications within the ICA99 framework.


Skills

  • Video editing

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  • Videography

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  • IT Operations

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  • Computer Hardware

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  • Troubleshooting

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  • Internal Communications、Collaborative Problem Solving、Management 他9件

Accomplishments / Portfolio

Awards and Certifications


言語

  • English - Native
  • Japanese - Conversational

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