Gordon Lee

Gordon Lee

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-A graduate of Hotel Management with 9 years of solid experience in airlines. -A self-motivated person who accustomed to working in a fast-paced and challenging environment. -Customer-oriented, provide excellent service straight from the heart, more than half of passengers scored 9 or 10 out of 10 in overall customer

Nov 2016
-
Oct 2020

Flight Purser

Nov 2016 - Oct 2020

DUTIES: • Lead a team of air-crew (about 5) to manage and handle emergency situation, complaints and inquires • Communicate with other departments, such as catering, engineering etc. to provide seamless and quality service during the flight starting from passenger boarding.

Oct 2011

Flight Attendant

Oct 2011

DUTIES: • Provide in-flight service to over 300 on-boarding passengers during the flight ACHIEVEMENT: ◦ Performed excellent teamwork and “Can Do Attitude” to deal with various difficult situations.

2009
-
2011

The Hong Kong Polytechnic University

3 years

BSc (Hons) in Hotel Management

2009 - 2011

Understanding about hotel and tourism management