Leading the implementation of services across the APAC region with 15 years of experience in client servicing and project management in providing operational and technology solutions to new and existing key clients. Strong negotiation skills and commercial acumen.
To further put my project management skills into large and complex project with technology implementation either in FI, FINTECH or IT industry. Currently pursuing PRINCE2 course and target to be certified by July'21.
Managed strong account team, overall group P&L, and budgets in the region of US$5M and led the relationship in-countries regional leads, across APAC/MESA (Middle East and South Asia).
Management and maintenance of strong relationships with senior stakeholders from marketing, procurement, and business.
Managed a team of 14 associates in managing a cross-functional business that covers 24/7 days operations.
Provided ongoing support through coaching and mentoring including feedback and input into performance appraisals of a team of six people.
CRM Process and Tool Management, Optimization of marketing & lead business processes with Global team, closed-looped marketing operation management with HP CRM methodology, sales & marketing data warehouse management.
Provided technical consultation and support to troubleshoot broadband and network-related technical issues.
First Class Honors; Completed Final Year Project with research and proposal of implementing management system for a freight forwarding company to improve efficiency in the operations. CGPA : 3.21 / 4.0 (Distinction)
Major: Business; Minor: Information Technology
Customer Relationship Management (CRM)