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Stephen Kenney
The Japan Exchange and Teaching (JET) Programme) / Assistant Language Teacher (ALT)
I am a customer service-focused IT service desk specialist with two years of experience in resolving issues primarily related to Windows and Microsoft Office using ConnectWise and ServiceNow.I am a basic Japanese speaker (N4) with a working visa residence status in Japan for the past two years. I am currently working as an Assistant Language Teacher (ALT at five schools in Kumamoto. In America, I
この先やってみたいこと
I want to forge a successful career that combines my IT skills from America with my knowledge of the Japanese workplace. I am also actively working to improve my Japanese and want to work at a company where Japanese is used.
The Japan Exchange and Teaching (JET) Programme)3 years
Assistant Language Teacher (ALT)現在
• Assist with classes taught by Japanese Teachers of English (JTEs) in public schools through the preparation of teaching materials and involvement in lessons. • As Area Leader, support 13 other Yatsushiro ALTs by serving as a liaison between the ALTs and the Kumamoto Pr
Tower Health1 year
Service Desk Coordinator
• Troubleshot IT issues (20-30 tickets per day) including password resets, printer, and application issues for five hospitals. Either resolved immediately or routed to the appropriate technical team through the Service Now ticketing system.
ACE Technology Group, LLC2 years
Help Desk Technician
• Resolved IT issues (10-20 tickets per day) ranging from password resets, user access changes, backups, printers, Microsoft Office and various industry-specific software, and general troubleshooting as necessary for over 100 supported companies using ConnectWise Automate, ConnectWise Manage, and ITBoost.
York Technical Institute2 years
A.S. Computer Systems Technician
I studied the following at YTI:
James Madison University4 years
B.B.A. Business Administration & Management
Skills
言語
- English - Native
- Japanese - Conversational