TDCX (SG) Pte Ltd / Customer Service Team Lead/Fraud Management Officer
I’m a self-motivated, agile person who can work well with management team alongside with arrays of soft and interpersonal skills. Definitely a team player who is able to give strength to the company by using creative problem solving solution and willingness to learn.
I am looking at venturing into Account/Finance field. Particularly in compliance/auditing. I am currently surveying certificate courses to upskill myself to better fit to the field that I am looking for career switch.
⦁ Led team of up to 14 Customer Service Reps serving global customers ⦁ Escalation Management ⦁ Training & briefing for new joiners
⦁ KYC & AML monitoring ⦁ Reporting to stakeholders ⦁ Mentoring for new joiners
⦁ Customer Service for walk-in & call-in customers ⦁ On-site supervisor ⦁ Quotation preparation ⦁ Setting up / planning of events & exhibitions
Diploma for Food Preparation and Culinary Arts