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Samantha Woon
Singapore General Hospital / Senior Executive, Process Transformation & Improvement
Certified Lean Six Sigma Black Belt process improvement consultant with five years of experience in driving organisation-wide process and service improvement initiatives.
この先やってみたいこと
To find new problems to solve and help deliver solutions that make a difference.
Singapore General Hospital9 years
Senior Executive, Process Transformation & Improvement現在
- Drives hospital wide process improvement projects - Crafts and conducts design thinking workshops to redesign services, processes and facilities - Coaches improvement projects across the hospital
- Redesign of Neonatal ICU
Mapped current state processes to identify areas for improvement with stakeholders, created new processes and gathered requirements to ensure that the new facility will provide a smooth operational flow for staff and a pleasant experience for the neonates and their family
- - Pooled Resources for Telecommuting
Created and implemented a hospital-wide process for staff to maximise telecommuting resources and minimise operational costs for the hospital.
- - Redesign of Outpatient MRI Centre
Mapped current state processes to identify areas for improvement with stakeholders, created new processes and redesigned the new facility for a smooth operational flow and a pleasant customer experience
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