As purely online platforms, Airbnb and its competitors can leverage tech to scale quickly even in a rapidly growing market. But they do not build the accommodations they list, they don’t furnish them, they don’t manage them, they don’t provide guest communications, they don’t clean them. So other companies must handle these other core functions to ensure that travelers have a satisfactory vacation rental experience. You may ask which factor most affects customer satisfaction? In our experience, it is the condition of the accommodation when the guest first arrives. No matter how attractive the online listing may appear to guests, or how easily they can book those rooms, unless they are satisfied when they enter and use the rooms, their overall experience will be negative. That’s where we at HouseCare excel: To ensure that guests are happy with their accommodations, we focus on, and specialize in, the most foundational user experience component: the clean room. If you’ve ever booked an Airbnb property, you’ve seen a separate charge for cleaning. That’s what we do.