Founded in 2010, Wantedly is a Tokyo-based technology company helping you discover jobs that ignite your passion. We've built a social recruitment platform, where people and companies meet based on passion and values, rather than salary and benefits. We are one of Japan's leading business networking platforms with over 2.4-million monthly active users and brands like UBER, Airbnb and Buzzfeed are acquiring talent via Wantedly. Serving close to 40,000 companies in Japan, we provide recruitment marketing and employer branding expertise, not to mention, a platform to scout and meet talents that identify with your company. To find out more, visit our Employers page at www.wantedly.com/about/list. Wantedly has expanded internationally, including in Singapore, and through the power of social media networking, talents like yourself can make your dream job a reality. Sign up at sg.wantedly.com and Visit a company today!

We are relentless in our mission to Create a World Where Work Drives Passion through products that can shape the future of work for generations. We built Wantedly Visit to be a platform that can provide opportunities for talents to discover their dream companies, while allowing companies to showcase their brand story and passion projects to build their dream team. As we connect talents and their purpose with companies and their values, we seek to help develop workplace culture and optimise employee engagement. Our social impact will be seen where people are happy with their jobs, thus motivating them to work hard which drives personal development and in turn create positive value to their organisation and to their environment.

Wantedly has achieved phenomenal success in Japan, and we continue on our mission on the international stage in Singapore and beyond! Through our Wantedly Values and our rigorous emphasis on building products that will impact the world, we will Create a World Where Work Drives Passion. We strongly believe in boldness to take initiative, expression of creativity, and taking pride in ownership – and we like to challenge people to unlock their fullest potential. By providing an environment full of energy and passion for our members, they can enjoy being part of an entrepreneurial team of talented, ambitious young people! Proudly global and fiercely local, the Wantedly Singapore Squad comprises of an international team who have all come to embrace our city island as home and Singlish as their mother tongue. We bond with one another while discovering the best local food and new bubble tea flavours, and problem solving together for our business!

Wantedly has set foot into our sunny island, and our local team is looking to expand! Does the satisfaction and compliments of clients put a smile on your face? If you do, and enjoy working in fast-paced and highly challenging startup landscape, we would love to speak to you! YOUR RESPONSIBILITIES ---------------------------------------------------------------------------------- Reporting to the Country Manager, this is a newly created high impact role responsible for driving customer engagement within the Singapore market. You will be required to: • Build on existing customer base and strengthen position with strategic customers via various touch points - responding to day to day inbound calls/emails, proactive outbound calls and onsite client visits; • Work with clients in developing their employer branding and provide support in local content creation of customer’s company profiles and job postings; • Ensure that content creation is engaging and relevant, which best represents clients’ brand stories and brand voice • Identify customer’s needs and challenges and provide suitable solutions to effectively boost customer adoption rates and hiring success; • Provide on and off site training and assistance to customers on the usage, value and benefits of the various Wantedly’s product offerings, with the objective of enabling them to be to self-sufficient; • Develop and entrench customer relations and loyalty by ensuring excellent end to end customer experience and satisfaction; • Kick start collection and building up of success client case studies for sales and marketing references; • Be the voice of clients and provide insights and key learnings when collaborating with internal team members; • Drive and effect change in each of the relevant department to reduce churn. • Continually refine processes based on market research, industry’s best practises and competitors analysis What we are looking for: • A self-starter who possesses critical thinking skills and ability to deliver results with minimal supervision; • Strong interpersonal skills and proactive team player; • Genuine interest in driving customer engagement with proven track record in innovative copywriting/content creation, problem solving and process improvements; • Prior experience in similar customer success and/or account management roles or work experience in tech startups and the recruitment industry will be advantageous; • Strong English communication skills (written and oral) is required and Japanese language proficiency will be a plus. Bonus: You are passionate about entrepreneurship and start ups, preferring the road less travelled. If you think you have what it takes, complete your Wantedly profile with your experience and portfolio, and click on the "Want To Visit" button!