Jenny Carandang
Concentrix / Associate, Real Time Management
Jenny Carandang
Concentrix / Associate, Real Time Management
Graduated from Polytechnic University of the Philippines with the degree of Bachelor in Cooperative. I have been working in the bpo industry with a total of 10 years. Being a customer service for many years I always provide a possible resolution to customer's concern.
この先やってみたいこと
未来
My goal is to grow and learn with a company and continue accepting new challenges and opportunities that contribute to the company's growth.
Concentrix9ヶ月
Associate, Real Time Management現在
- 現在
• Ensure scheduled teams login / logout on time. • Manage, Control and report non-adherence to Schedules. • Actual Login Hours delivery is meeting target / projection. • Absenteeism, shift swap data capture and timely reporting per prescribe
Teletech Philippines5年間
Specialist WFM Real Time
-
Monitoring schedule adherence staffing and skilling of the agents.
customer service representative
Answer customer inquiries through chat phone and email.
One Contact Center Philippines8ヶ月
claims examiner
-
Review and approved claims that is submitted by the healthcare members and providers.
Alorica Philippines6年間
customer service representative
-
Answering incoming calls regarding benefits and claims of the healthcare members.
Metrobank Card Corporation Philippines3年間
telemarketer
-
Doing outbound calls for credit card application and loan.
Philippine Pizza Inc.6ヶ月
customer service representative
-
Answering incoming calls for food delivery.
customer service representative
Answering incoming calls for food delivery.
Supervalue Inc. Philippines6ヶ月
HRD clerk
-
Doing timekeeping of the employees
Polytechnic University of the Philippines5年間
Bachelor in Cooperative
-
Cooperative Education and Community Development
スキルと特徴
実績
言語
- タガログ語 - ネイティブレベル
- 英語 - 日常会話レベル