I am a shy one and I don't talk much. I write the tagline above because I am a lazy person. It doesn't mean that I do not work. Lazy person can always make a new idea to save effort. Once I get to work, I prefer to think of a solution which can save time than keep doing things forever.
Performing check-in and out service and answering enquiries like in the past role. Being a shift-in charge again and provide a small amount of training to new teammates.
Responsible for making room and package reservation for guests. Lots of communication with internal parties (e.g. sales department)and external parties(e.g. travel agents) were made in this role.
This is a role in hotel front desk . Job duties include performing check-in and out service and answering enquiries. I was a shift-in charge and responsible for maintaining smooth operations in counter.Some of the guest complain were handled by me also. I became one of top room up-seller in the team.
The course I studied mainly focuses on the hotel industry. My project in the course was about robot usage in hotel service.