Do the most things with the least effort

I am a shy one and I don't talk much. I write the tagline above because I am a lazy person. It doesn't mean that I do not work. Lazy person can always make a new idea to save effort. Once I get to work, I prefer to think of a solution which can save time than keep doing things forever.

The Emperor Hotel9 months

Senior Front Office Agent

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Performing check-in and out service and answering enquiries like in the past role. Being a shift-in charge again and provide a small amount of training to new teammates.

Harbour Plaza 8 Degrees Hotel3 years

Senior Reservation Agent

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Responsible for making room and package reservation for guests. Lots of communication with internal parties (e.g. sales department)and external parties(e.g. travel agents) were made in this role.

Senior Guest Service Officer

This is a role in hotel front desk . Job duties include performing check-in and out service and answering enquiries. I was a shift-in charge and responsible for maintaining smooth operations in counter.Some of the guest complain were handled by me also. I became one of top room up-seller in the team.

PolyU SPEED3 years

Bachelor Degree in Hospitality Management

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The course I studied mainly focuses on the hotel industry. My project in the course was about robot usage in hotel service.

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