Customer satisfaction planning and operation dept Toyota Astra Motor Indonesia / Officer
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Do it with heart & Do the best
Develop integrated system to grasp and gather voice of customer Toyota Indonesia, Develop tools to measure customer satisfaction Toyota Indonesia (E.g. NPS Survey & Voice of customer Survey), To teach customer relation PIC Toyota Indonesia dealer
Manage and Enhance Asia Pacific (A/P) Distributor and Dealer Customer Relation Operation and Process especially for Toyota Indonesia and Toyota India market (Business to Business process). Establish KPI, Tools, Incentive, and Motivation for Voice of Customer utilization P
Manage and supervise Toyota Indonesia Call Center operation and manpower, Collaborate with Marketing to develop Leads activity as Toyota marketing program, Develop Leads enhancement by using APPS, develop communication channel for Toyota Indonesia customer through Online Chat which include KPI, standardization, and monitoring scheme, deve
Manage & Recruit CO-OPS, Planning and arrange employee training team building, develop and create rebranding video from PT INCO (International Nickel Company) to PT VALE, arrange and manage employee global survey.