Kaika AI

As a Site Support Engineer, I provide on-site and remote technical support to ensure the smooth operation of IT systems and infrastructure. My responsibilities include troubleshooting hardware and software issues, installing and configuring systems, maintaining networks, and supporting end users with technical challenges. I monitor system

Implemented IT Service Management processes through ServiceNow to optimize IT support services. Improved service response time by 35% and user satisfaction by 40% through structured SLA monitoring and staff training.

Ensured continuous operation of IT systems and data centers with minimal downtime. Executed hardware maintenance, security upgrades, and managed fiber optics connectivity troubleshooting.

Led cross-functional team in modernizing on-site data infrastructure for enterprise operations. Directed network optimization, cloud migration, and security policy integration, improving uptime by 27%.

Diagnosed and repaired hardware faults to ensure stable and reliable system performance. Collaborated with internal teams to minimize downtime and optimize system reliability.

Oversaw device assembly and ensured compliance with quality assurance standards. Implemented workflow optimization techniques to reduce production errors and waste.

Managed hydroelectric micro-plant installations, off-grid power systems, and petroleum drilling support projects. Supervised feasibility studies, equipment procurement, and compliance with environmental and electrical standards.

Taught computer networking, software applications, and IT systems operations. Developed IT curriculum and led practical workshops on hardware assembly and software installation.

Directed multiple IT and infrastructure projects for government and private clients. Managed budgets, schedules, and quality control across technical teams.