Kenji Ishikawa
Hewlett Packard Enterprise / Sr.Technical Support Engineer
東京都
Kenji Ishikawa
Hewlett Packard Enterprise / Sr.Technical Support Engineer
東京都
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Kenji Ishikawa
Hewlett Packard Enterprise / Sr.Technical Support Engineer
25+ years of experience in IT Services < Experience / Expertise > ・ Servers / Storages: Oracle(StorageTek/Sun), EMC(DG), NetApp(Engenio/LSI), Dell(EqualLogic), Falconstor, HP, IBM, Quantum, Brocade, Crossroads, AMD(SeaMicro),
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Present
Hewlett Packard Enterprise
Sr.Technical Support EngineerPresent
Mar 2020 -
Product Support for HPE Ezmeral Data Fabric (formerly MapR Data Platform)
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Dec 2019
SAT Corporation
Deputy Manager
Apr 2016 - Dec 2019
Management of Technical Support Center ( 3rd party maintenance team ). ・ Team Management (10peoples). ・ Technical Lead for the Server/Storage products. ・ Collaboration with overseas support providers. ・ Planning to solve critical issues.
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Mar 2016
Freelance
Freelance, self-employed
Aug 2015 - Mar 2016
Contents writing work of "aratana inc. " ( currently "ZOZO.inc" and "ZOZO Technologies, Inc".)
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June 2014
Net One Systems Co., Ltd.
Sr. Technical Support Engineer
July 2012 - June 2014
・ Back-line Technical Support, Troubleshoot, Pre-Installation, Technical Training, Product Verification, Problem Escalation to product vendor ( Storage, Server, VM-Products / EMC, DELL, IBM, HP, Cisco, VMware, RedHat, CA, MS, Seamicro-AMD, Sun-Oracle, Veritas ). ・ Quality verification for spare parts.
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Jan 2012
Oracle
Sr. Product Specialist (Oracle)
June 2010 - Jan 2012
-- Transferred from Sun Microsystems with the acquisition by Oracle -- Sr. Product Specialist ( 06.2010 - 01.2012 ) ・Escalation Management. ・Back-line Technical Support. (DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc)
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May 2010
Sun Microsystems
Sr. National System Support Engineer
July 2006 - May 2010
-- Transferred from StorageTek with the acquisition by Sun Microsystems -- Sr. National System Support Engineer ( 07.2006 - 05.2010 ) ・Back-line Technical Support. ( DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc )
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June 2006
StorageTek
Technical Support Engineer
Mar 1997 - June 2006
・Back-line Technical Support / Product Specialist ( Disk Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc ) ・Problem Re-creation and Verification in Japan-Lab. ・Problem/Bug escalation to HQ-TS&ENG.
Customer Service Engineer
Oct 1994
・Front-line Customer Service work on Storage Products. Customer: IBM or Fujitsu Mainframe customers and CRAY-HPC customers. Products: Disk Storage, Tape Library, Tape Drive …etc. ・Account Management / Customer Care. ・Lead of critical problems to fix.
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Sept 1996
Memorex Telex
Customer Service Engineer
Apr 1992 - Sept 1996
Customer Service Engineer ( 04.1992 - 09.1994 ) ・Front-line Customer Service work on Storage Products. Customer: IBM / Fujitsu Mainframe Customers, and IBM AS400 Customers. Products: Disk Storage, Tape Automation Storage, Optical Storage, Line-Impact Printer / High-Speed Laser Printer, CAD-Terminal …etc ・Account Management / Customer Care. ・Lead of critical problems to fix.
Daiichi Institute of Technology
Bachelor of Engineering
Mar 1992
Miyazaki Ohmiya high school
Mar 1988
Skills and qualities
Analysis
troubleshooting
Storage
Network
SAN Storage
サーバー, ストレージ, インフラ
and 3 skills
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Accomplishments/Portfolio
Maintenance support area expansion to kyushu area (SAT Corporation)
Apr 2018 - Dec 2019
Launch Self-maintenance on EMC VNX Storage (NetOne Systems)
Aug 2012 - Apr 2013
New Storage Product Launch Project (StoragetTek)
May 2004 - May 2005
StorageTek penetrate into the open system market (StorageTek)
Mar 1997 - Mar 1999
Awards and Certifications
Oracle Linux 6 Certified Implementation Specialist
Aug 2019
The Gold Award 2019.03 (SAT Corp)
Mar 2019
The Bronze Award 2018.09 (SAT Corp)
Sept 2018
Motorsport License Domestic-A
Feb 2018
The Bronze Award 2017.09 (SAT Corp)
Sept 2017
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