Hewlett Packard Enterprise / Sr.Technical Support Engineer
東京都
Hewlett Packard Enterprise / Sr.Technical Support Engineer
東京都
Hewlett Packard Enterprise / Sr.Technical Support Engineer
25+ years of experience in IT Services < Experience / Expertise > ・ Servers / Storages: Oracle(StorageTek/Sun), EMC(DG), NetApp(Engenio/LSI), Dell(EqualLogic), Falconstor, HP, IBM, Quantum, Brocade, Crossroads, AMD(SeaMicro),
Mar 2020 -
Product Support for HPE Ezmeral Data Fabric (formerly MapR Data Platform)
Apr 2016 - Dec 2019
Management of Technical Support Center ( 3rd party maintenance team ). ・ Team Management (10peoples). ・ Technical Lead for the Server/Storage products. ・ Collaboration with overseas support providers. ・ Planning to solve critical issues.
Aug 2015 - Mar 2016
Contents writing work of "aratana inc. " ( currently "ZOZO.inc" and "ZOZO Technologies, Inc".)
July 2012 - June 2014
・ Back-line Technical Support, Troubleshoot, Pre-Installation, Technical Training, Product Verification, Problem Escalation to product vendor ( Storage, Server, VM-Products / EMC, DELL, IBM, HP, Cisco, VMware, RedHat, CA, MS, Seamicro-AMD, Sun-Oracle, Veritas ). ・ Quality verification for spare parts.
June 2010 - Jan 2012
-- Transferred from Sun Microsystems with the acquisition by Oracle -- Sr. Product Specialist ( 06.2010 - 01.2012 ) ・Escalation Management. ・Back-line Technical Support. (DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc)
July 2006 - May 2010
-- Transferred from StorageTek with the acquisition by Sun Microsystems -- Sr. National System Support Engineer ( 07.2006 - 05.2010 ) ・Back-line Technical Support. ( DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc )
Mar 1997 - June 2006
・Back-line Technical Support / Product Specialist ( Disk Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc ) ・Problem Re-creation and Verification in Japan-Lab. ・Problem/Bug escalation to HQ-TS&ENG.
Oct 1994
・Front-line Customer Service work on Storage Products. Customer: IBM or Fujitsu Mainframe customers and CRAY-HPC customers. Products: Disk Storage, Tape Library, Tape Drive …etc. ・Account Management / Customer Care. ・Lead of critical problems to fix.
Apr 1992 - Sept 1996
Customer Service Engineer ( 04.1992 - 09.1994 ) ・Front-line Customer Service work on Storage Products. Customer: IBM / Fujitsu Mainframe Customers, and IBM AS400 Customers. Products: Disk Storage, Tape Automation Storage, Optical Storage, Line-Impact Printer / High-Speed Laser Printer, CAD-Terminal …etc ・Account Management / Customer Care. ・Lead of critical problems to fix.
Mar 1992
Mar 1988
サーバー, ストレージ, インフラ
and 3 skills
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Apr 2018 - Dec 2019
Aug 2012 - Apr 2013
May 2004 - May 2005
Mar 1997 - Mar 1999
Aug 2019
Mar 2019
Sept 2018
Feb 2018
Sept 2017
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