Kenji Ishikawa
Hewlett Packard Enterprise / Senior Technical Support Engineer
Kenji Ishikawa
Hewlett Packard Enterprise / Senior Technical Support Engineer
Yokohama Japan
プロフィール
つながり
Kenji Ishikawa
Hewlett Packard Enterprise / Senior Technical Support Engineer
25+ years of experiences in IT Services < Experience / Expertise > ・ Servers / Storages: HPE(Nimble), Oracle(StorageTek/Sun), Dell(EMC), NetApp(Engenio/LSI), HP, IBM, Quantum, Brodecom(Brocade), AMD(SeaMicro), Hitachi, Fujitsu,
-
現在
Hewlett Packard Enterprise
Senior Technical Support Engineer現在
2020年3月 -
Product Support / Backline Technical Support ・Technical support for specific products. - HPE Nimble Storage - HPE Ezmeral Data Fabric
-
2019年12月
SAT Corporation
Deputy Manager
2016年4月 - 2019年12月
Head of the Technical Support Center (Third-Party Maintenance Service). ・ Team Management of Technical Support Engineers (10 people). ・ Technical Lead for the Server/Storage products. ・ Collaboration with overseas support providers (US/AUS). ・ Planning to fix the critical issues.
Support area expansion project (SAT Corporation)
2018年4月 - 2019年9月
The Gold Award 2019.03 (SAT Corp)
2019年3月
The Bronze Award 2018.09 (SAT Corp)
2018年9月
The Bronze Award 2017.09 (SAT Corp)
2017年9月
-
2016年3月
Freelance
Freelance, self-employed
2015年8月 - 2016年3月
Contents writing work of "aratana inc. " ( currently "ZOZO.inc" and "ZOZO Technologies, Inc".)
-
2014年6月
Net One Systems Co., Ltd.
Senior Technical Support Engineer
2012年8月 - 2014年6月
・ Back-line Technical Support, Troubleshoot, Pre-Installation, Technical Training, Product Verification, Problem Escalation to product vendor ( Storage, Server, VM-Products / EMC, DELL, IBM, HP, Cisco, VMware, RedHat, CA, MS, Seamicro-AMD, Sun-Oracle, Veritas ). ・ Quality verification for spare parts.
Launch Self-maintenance on the EMC VNX Storage (NetOne Systems)
2012年8月 - 2013年4月
-
2012年1月
Oracle
Senior Technical Support Engineer
2010年6月 - 2012年1月
-- Transferred from Sun Microsystems with the acquisition by Oracle -- Sr. Product Specialist ( 06.2010 - 01.2012 ) ・Escalation Management. ・Back-line Technical Support. (DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc)
-
2010年5月
/assets/images/164953/original/45817b05-4463-4787-92a9-a5ba37726afa.png?1438566421){kind=icon}
Sun Microsystems
Senior Technical Support Engineer
2006年7月 - 2010年5月
-- Transferred from StorageTek with the acquisition by Sun Microsystems -- Sr. National System Support Engineer ( 07.2006 - 05.2010 ) ・Back-line Technical Support. ( DISK Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc )
-
2006年6月
StorageTek
Technical Support Engineer
1997年3月 - 2006年6月
・Back-line Technical Support / Product Specialist ( Disk Storage, Tape Library, Virtual Storage, Storage-Appliances, SAN/FC products, .....etc ) ・Problem Re-creation and Verification in Japan-Lab. ・Problem/Bug escalation to HQ-TS&ENG.
New Product Launch Project (StoragetTek)
2004年5月 - 2005年5月
The Gold Award 2002 (StorageTek Global)
2002年5月
Best Technical Support Award 2001 (StorageTek Japan)
2001年9月
Penetrate into the open system IT market (StorageTek)
1997年3月 - 1999年3月
Sales Support Award 1998 (StorageTek Japan)
1998年9月
Customer Service Engineer
1994年10月
・Front-line Customer Service work on Storage Products. Customer: IBM or Fujitsu Mainframe customers and CRAY-HPC customers. Products: Disk Storage, Tape Library, Tape Drive …etc. ・Account Management / Customer Care. ・Lead of critical problems to fix.
-
1994年9月
Memorex Telex
Customer Service Engineer
1992年4月 - 1994年9月
Customer Service Engineer ・Front-line Customer Service work on Storage Products. Customer: IBM / Fujitsu Mainframe Customers, and IBM AS400 Customers. Products: Disk Storage, Tape Automation Storage, Optical Storage, Line-Impact Printer / High-Speed Laser Printer, CAD-Terminal …etc ・Account Management / Customer Care. ・Lead of critical problems to fix.
Daiichi Institute of Technology
Bachelor of Engineering
1992年3月
Miyazaki Ohmiya high school
1988年3月
スキルと特徴
Analysis
troubleshooting
Storage
Network
SAN Storage
Accomplishments/Portfolio
Support area expansion project (SAT Corporation)
2018年4月 - 2019年9月
Launch Self-maintenance on the EMC VNX Storage (NetOne Systems)
2012年8月 - 2013年4月
New Product Launch Project (StoragetTek)
2004年5月 - 2005年5月
Penetrate into the open system IT market (StorageTek)
1997年3月 - 1999年3月
Awards and Certifications
The Gold Award 2019.03 (SAT Corp)
2019年3月
The Bronze Award 2018.09 (SAT Corp)
2018年9月
Motorsport License / A class - Domestic
2018年2月
The Bronze Award 2017.09 (SAT Corp)
2017年9月
The Gold Award 2002 (StorageTek Global)
2002年5月
さらに表示
アプリをインストールして、知り合いの最新の活躍をフォローしよう