Kacey Quah
QUAH SHEH YING (KACEY) 柯雪瑩 Block 126 Toa Payoh Lorong 1 #12-573 Singapore 310126 Work Permit – Malaysian Kaceyquah5942@gmail.com | +65 8776 8630 WORK EXPERIENCES Jack Wills Assistant Store Manager Feb 2019 – Aug 2019 • Advised the visual merchandising team on marketing strategies and presentation standards on the shop floor • Enforced company’s cash handling and loss prevention procedures and policies • Coached and trained the team on resources in POS and various product knowledge, quality customer service and sales tactics • Ensured good inventory control to prevent undersold items and reported P&L on a daily and weekly basis to management • Prepared financial data for Performance Management reports • Supervised and monitored all associates and new hires and planned rosters for all staff on a weekly basis Team Leader • Maintained a regular customer base and maintained strong client relationships • Ensured in-depth product knowledge of every season’s new offerings • Addressed all customers concerns and issued refunds • Reported P&L on a daily and weekly basis to management • Prepared financial data for Performance Management reports Club Monaco (ImagineX Group) Senior Sales Associate • Presented sales report on a daily and weekly basis to management • Maintained in-depth knowledge of all current sales offerings and promotions • Maintained a regular customer base and strong client relationships • Handled the ordering of new inventory and inspected delivered merchandise for quality • Assisted in the set-ups of store displays on the shop floor • Enforced and understood all payments and exchange policies Juicy Couture (ImagineX Group) Sales Associate • Identified customer needs and provided professional advice to upsell more products • Operated cash registers using POS system • Maintained an attractive display and array of clothing’s and various accessories to generate traffic • Ensured stock room tidiness and replenished the selling floor constantly Designers Club (Far East Plaza) Sales Associate Feb 2017 – Feb 2019 Dec 2015 – Dec 2016 Jan 2014 – Nov 2015 Jan 2012 – Dec 2013 • Constantly kept customer well informed on the latest promotions and advised customers on the latest styles and trends • Maintained accurate records of all sales and purchases transactions using Microsoft Excel • Organized and managed store during downtime Bonia (First World Plaza, Genting Highlands) Sales Associate • Accurately completed cad register transactions • Assisted with customer phone enquiries • Greeted customers and maintained clean sales stations • Managed and maintained an efficient and neat stock room • Ensured the tallying of receivables stocks and transferring stocks • Opened and closed store independently EDUCATION & EXTRACURRICULAR ACTIVITIES S.M.K Raja Muda Musa • Studied English, Chinese, Malay, Mathematics, General Sciences and Art S.K Raja Muda Musa • Studied English, Chinese, Malay, Mathematics, General Sciences, Social Studies, Art and Music LANGUAGES, PROFICIENCIES AND OTHERS • Languages: Fluent in English, Chinese, Malay, Cantonese and Hokkien • Proficiencies: Microsoft Office Suite, Apple iWorkKacey • Interest: Fashion, Beauty and Photography Jan 2011 – Dec 2012 Jan 2008 – Dec 2010 Jan 2002 – Dec 2008