Danica
Banking applications
Project was to find out what do the corporate users think of the new and updated applications from the bank. The project was carried out in four countries and I was part of the Singapore and Thailand team. I was the moderator for the sessions held in these 2 countries. Nearly 60 users were interviewed from the 2 countries. We did in-depth interviews, usability testing and card sorting for several mobile and desktop applications. Findings were then analysed to identify opportunities and pain points that the client can act upon for each country.