Wai Yan Ki
Kaplan Financial Limited / Customer Services OfficerHong Kong
Wai Yan Ki
Kaplan Financial Limited / Customer Services Officer
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- Aspire2be internship project
As a team of four, we are to make a video where we define Leadership. We decided look towards the sport section and to interview female sports captains. Through this videos, our audience will see how do the female leaders take their positions in stride and how do they lead their teams.
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Kaplan Financial Limited4年間
Customer Services Officer現在
- 現在
To serve customer and ensuring the enrolment process go smoothly. Explain the course details to students if they are uncertain. Also responsible for different product emails routinely. Assists in administration such as Library duties.
Jupiter Education Centre 2ヶ月
Part Time Tutor
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My main duties in the centre was to help the students on their homework and make sure that they finished their homework before they leave. In the classroom, as a tutor I must make sure that they are focused and well behave.
IBroadcast/Aspire2Be2ヶ月
Internship Trainee
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We were split into teams of four and we have to create a four minute video based on the topic ‘Leadership’. Our team decided that we would do Female Leadership in Sports. Since there were only four people in our group and much to accomplish. Each person had to take up more than one role. For me, my main role was the Editor, Social Media M
HKT Limited 6ヶ月
Commercial Hotline
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For this job, I was required to helped the customer on their phones to solve their problems regarding the software. My main duties was to manage emails from both the internals and external, identity them and send them to my colleagues. I was also required to set up an Excel Document each day to conclude the amount of calls for the day. Wh
Part Time Sales Executive
With this job, I took up serval duties. Firstly, I helped organising the Pre-booked services for local and overseas customer through the phone. Secondly, I was also required to update and recheck the Excel File on the revenue and profits. Thirdly, I would also respond to the complaint calls from the customer and solve it the best of my a