My focus in any role is prioritized to building great business relationships & the analytics to discover the ‘HOW & WHY’ for any business. I am a highly experienced leader, operations manager, business development associate, innovator, district manager, and employee relations liaison. My industry experience is concentrated in project management, operations, sales, waste management, healthcare, & freight logistics. I study companies and their success & failures as a hobby. I follow & promote new tech companies as I focus on the future! I am an exceptional communicator who is able to effectively communicate & recognize excellence in my team, & inspire them to achieve their potential while working towards common goals. My success within client interface is attributed to presenting risk management solutions. Strategic thinking & development has been attributed to my success in previous opportunities. My experience of managing 40-50 employees in single or multiple sites has given me the skill set in driving performance, recruiting, training, and all other HR duties. This experience has allowed me to demonstrate my ability in providing excellent compliance & developing profitable & professional Operations. Promoting & protecting a brand while remaining profitable is my goal!
My ambition is to evolve into an experienced business professional! I seek to learn as much as possible about each entity of the business model including marketing, operations, sales, management, HR, IT, and more. I embrace mentorship that not only informs me but also challenges me. I also seek to join an organization and grow with the company as my contribution assist in it's growth & effeciency!
-within the 1st 8 months, I increased the portfolio of business by 40% -within the 1st 8 months, I was acknowledged as # 3 in sales for NE Region as it relates to Gross Margin -Utilize skills involving market research, forecasting and stakeholder management for the benefit of Express Employment as a Business Development Manager. ... -Successfully partner with businesses in my community to help them meet their staffing needs -successfully present solutions to key decision makers and persuade to utilize our services -Consistently cultivate relationships to grow accounts -Successfully establish proposals that meet the needs of the clients while providing profitable results for our firm -Utilizes active listening to gauge the needs of a client to propose the most beneficial product -Consistently engages key decision makers in multiple industries
-Creating and maintaining successful partnerships with companies that have logistic freight needs. -Responsible for analyzing customer's business needs, presenting solutions, and making recommendations to support the business model while ensuring sales, retention, and objective compliance's are met. -Ensure that freight drivers were available to transport products and services. -Maintain accounts with LTL contracts under the umbrella of DHL Freight -Create and maintain reports for Daily, Weekly and Monthly reporting of FTL shipments on contracted lanes (Shift Freight) -Research carriers to insure the highest quality service for accounts and their shipping lanes. -Actively maintain communication with customer and carriers on transit times, appointment times, and current locations of trucks in transit to ensure verification when deliveries were made. -Currently operating under the umbrella of DHL-Freight with RateTranz.com.
I have been recognized as a strategic business district manager who collaborates with senior management to address organizational challenges of attaining revenue goals, controlling expenses, satisfying customer needs, and attracting and retaining talent while achieving the business financial goals and objectives. I offered innovative ideas that financially benefit and service-driven orientation to the company. - Create a patented 'Operation Calculator' equipped to project efficient logistical decisions and through this tool saves 30-40% operational expense based on guessing in the past. - Successfully implemented the 'Operations Calculator' in other markets within the company that directly affected the operational budget in a positive manner. - Upon arrival to Georgia Mkt, I saved 3 contracts from canceling service within 30 days and I procured another contract for service from a customer that previously wanted to cancel that I re-established credibility with. - Create and implement an updated P & L format that allows more fluent observation of accounting for operations. - Successfully train new District Managers to be effective in the workforce. - Proactively ensures contract compliance and performance outcomes by setting clear expectations and monitoring the performance of the valets in your district. - Successfully recruits personnel and retrain personnel to maximize the opportunity to move resources where there is a need. - Successfully maintained cooperative working relationships and frequent communication with property managers through daily site visits and immediate response to questions and concerns. - Successfully create, monitor, and implement a working operational budget to ensure compliance.
- Actively consults and educates the customer on the growing solar/clean energy industry. - Articulates the benefits of alternative energy and save the customers money using state of the art software to demonstrate the potential layout, function, and benefits of solar energy based on their needs. - Actively participates in the full lifecycle of qualifying interested clients of Solar as renewable energy for their home. - Successfully conducts an analysis of customer’s current and projected electrical usage and financial ROI. - Successfully logs all communications with customers in Salesforce CRM contact database. - Works with tools such as sketch-up, Google map, Bing, etc., to develop solar system designs as a visual example for home owners.
I successfully maintained an average 70% - 80% gross closing percentage as well as; maintained 2nd place in the MidAtlantic region in regards to total units sold and received numerous letters and feedback from customers expressing their satisfaction with the security design implemented. -Facilitated business owners & residential customers with a peace of mind through designing a security system to meet their security needs as well as their budgetary needs -Maintained and average 70% - 80% gross closing percentage as well as maintained 2nd place in Mid- Atlantic region in regards to total units sold -Consistently educating myself of technical product knowledge to simplify delivery to customer -Networked with various business owners to expose their pertinent services to my existing customer base -Issued security tips via various business owner’s newsletters -Informed individuals of security awareness via speaking programs such as the Rotary Club, AARP, etc.
I successfully increased the organization revenues by 107% while decreasing the staff costs from 41% to 26% to produce an exceptional profit margin of $1.2 million and demonstrated professional ability to understand and apply competently all aspects of Human Resources specialties (recruitment, employee relations, benefits/compensation administration, training and development, employee file audits, SWOTT Analysis, Balanced Business Scorecard, state/federal regulatory law/compliance, etc.) - Successfully maintains a Federal Security Clearance for access to BWI Airport as well as compliance as the Authorized signer for all staff who has clearance. - Consistently works effectively with Airport Management and Security Management to ensure compliance with all protocols and policies mandated by the Federal Government as it pertains to security - Effectively balances all finances through reconciling accounts receivable and accounts payable with Quick Books by generating pertinent reports such as General Ledger, P & L, Balance sheet, etc. - Assisted the COO with the process of national budget planning/implementation/monitoring and determining staffing needs, recruitment, marketing, and hiring to effectively complete staffing model. - Coordinate internal/external sales process while maintaining an effective role of marketing so that there is a high level of client satisfaction and customer retention - Created and maintained healthy business relationships with contractors while managing the effectiveness of construction projects to ensure completion by deadlines.
Coordinated internal/external operations process and maintained an effective role of programming so that there is a high level of client satisfaction and retention to maintain a $3.2 million dollar revenue stream. - Effectively managed a staff of 42 employees of 3 departments to save the organization close to $70k surplus through the use of effective budget planning with the aid of Excel. - Ensured a quality level of care for 114 developmentally disabled, physically handicap, and mentally ill clients. - Successfully performed human resources duties and assisted the Center Director with the process of budget planning/implementation/monitoring and determining staffing needs - Managed and improved all food service policies, operations, procedures per state regulations to ensure that organization was not fined or closed and operated within $200,000 Food Service budgeting parameter. - Systematized and improved transportation operations to ensure an average of 100 clients were transported safely to and from the center 7 days a week
Promoted to Residential Manager 2 months after initial employment from entry level position; - Facilitated a safe environment for developmentally disabled individuals while ensuring all operations were in compliance with Comar Regulation by implementing health and safety policies/procedures. - Facilitated and participated in individual planning meetings to establish activities and goals for clients that were productive and measurable while maintaining a respectable effective business relationship between Doctors, Social Workers, Case Managers, and Service Coordinators. - Effectively planned budget to meet the financial needs and provide monetary items that were needed and requested by clients or per request of family members.
- Promoted after one year to Quality Control Assistant Manager. - Administered and performed liaison duties for various products (credit cards, stock confirmations, Aspire, Allied Waste, 401K, MCI WorldCom, IRAS, etc.) to ensure the projected launch date was met. - Assisted in building Quality Control operations infrastructure in new center in California through traveling back and forth to perform efficient and informative technical training. - Acquired and maintained forklift license and Cherry Picker license to safely and efficiently stock /ticket and transport raw materials throughout warehouse facility. - Managed and scheduled the internal functions of the third shift with another operational manager of the 3rd shift to meet extensive deadlines for new products.